Data Processing Success Associate
Overland Park, KS
Customer Service /
Full-Time Regular /
Hybrid
Shift: Full Time - Hybrid - Monday – Friday.
Duties
•Must exemplify TreviPay’s Mission and Values.
•Meet or exceed department metrics, program Service Level Agreements (SLA), and department Service Level Standards (SLS)
•Welcome change and adapt positively to internal and external changes as well as drive change as needed.
•Dedicated to actively engaging in building rapport with internal parties to provide an accurate and timely experience, resulting in increased program engagement.
•Illustrate initiative by proactively contacting and responding to requests for information.
•Complete assigned learning before the due date while actively participating in learning sessions.
•Successfully operate production printers, card embossers, fax machines, and scanners.
•Consistently complete all daily tasks and assignments.
•Daily review completed work for accuracy prior to submission.
•Comply with data integrity and security policies.
•Perform other duties as assigned by leadership.
•Provide timely, accurate, and comprehensive responses and resolutions to common questions and issues regarding supported programs, systems, processes, and procedures.
•Accurately prepare, organize, and key in a minimum of 150 electronic invoices for processing a day, with less than 1 % error rate per program
Skills
•Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
•Frequently move office supplies and small computer equipment weighing up to 10 pounds across the embossing area. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
•Minimum one year of Data Entry experience and able to key a minimum of 10,000 ksph is preferred but not required.
•Motivated and enthusiastic.
•Proven ability to assess, prioritize, and balance daily workload while using personal judgment and strong decision-making skills.
•Organized and self-sufficient with moderate supervision needed and the ability to communicate a summary of completed tasks to leaders.
•Strong attention to detail and accuracy required.
•Coachable with the ability to improve performance based on feedback.
•Proficient with Outlook, Word, and Excel.
•Strong critical thinking and analytical skills and ability to work in a collaborative team and independent environment.
•Professional written and verbal communication skills.
Core Competencies
Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate a positive attitude, minimize conflict, and encourage others.
The following includes actions and conscious inactions that team members, individually and within the group, are expected to display in all interactions.
Active Listening
Authentic
Change Agent
Confidence
Display Mindfulness
Embrace Empathy
Flexible
Forward Thinking (Critical, Analytical, Creative)
Why you will love working at TreviPay
· Competitive salary
· Paid parental leave
· Generous paid time off
· Medical, dental, vision, FSA, Life/AD&D, long and short term disability
· 401K matching
· Employee referral program
At TreviPay we believe:
· in saying yes to unique and challenging requirements
· empowered team members are creative team members
· our products make the customer’s day just a little bit better
· work/life balance makes us all more effective
