Title: Clerk V Processor-Admissions & Recruitment - Bunker Hill Community College
Location: Boston United States
Job Description:
Job Description:
The Clerk V, Admissions Processor reports to the Director of Admissions and Recruitment. The position is responsible for providing quality customer service for all individuals applying to Bunker Hill Community College. The primary focus of this position is to assist with the processing of applications to the College and to support outreach efforts to prospective, new, and currently enrolled students. This position may be required to work occasional evenings and/or weekends during peak enrollment periods. This is a hybrid/remote position that requires in-person and remote work hours on a weekly schedule that is confirmed by the direct supervisor.
Position Responsibilities:
Provide professional and excellent customer service to all College constituents, both internal and external, including prospective students and their families, faculty, staff and at the College.
Process a caseload of admissions applications including the generation of acceptance letters, entering prospect data into a customer relationship management system, and responding to inquiries from students using a variety of online tools including email, text and live chat.
Assist with scanning and linking documents in ImageNow, filing or other general office duties.
Provides knowledgeable coverage of Admissions application processing, assisting with the scanning and linking of documents, generation of acceptance letters, filling, entering prospect data and reviewing and analyzing student data, and assisting other staff with questions from students, alumni, faculty and staff, regarding applications, processing, and policies and procedures.
Demonstrated ability to provide quality customer service to prospective students, community- based partners, faculty and other staff members at the College.
Accountable for reports and data collection as they relate to processing.
Assists with data reconciliation including the duplicate student cleanup process.
Assists applicants both in person and virtually with trouble shooting challenges they experience as they enroll at the College.
Assist with special projects and other duties as assigned or needed, specifically working at least two Saturdays in August, September and January to support peak enrollment.
Requirements:
Five years of full-time or equivalent part-time experience in office work; an associate degree may be substituted for two years of experience.
Ability to follow written and oral instructions.
Demonstrated ability to make decisions based on established policies and procedures.
Ability to use proper grammar, punctuation and spelling.
Attention to detail and ability to work accurately with names, numbers, codes and/or symbols and maintain accurate records.
Ability to use a computer and other standard office equipment.
Ability to communicate effectively in written and oral expression.
Proven ability to work with a diverse faculty, staff and student population.
Ability to work in seasonally in the evenings and weekends during peak enrollment periods, specifically two Saturdays during the months of August, September and January.
Preferred Qualifications:
Bilingual in Spanish, Haitian Creole, Chinese or Vietnamese
Experience working at a community college within enrollment management or student support services
Experience using student information systems such as Colleague-Ellucian and customer relationship management systems like TargetX
Previous experience using document imaging systems such as ImageNow
Additional Information:
Salary: $2,028.38 bi-weekly/$52,737.88 annual. Grade 15, Full Time Benefited position.
Closing Date: February 18, 2025
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.
Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.
Application Instructions:
Bunker Hill Community College is an Affirmative Action/Equal Opportunity Employer. We strongly encourage applications from women, minorities, individuals with disabilities, and veterans.
To be considered for this position please upload the following documents to your account:
Resume
Cover Letter
Please be sure to address the Required Qualifications in your documents.
If you need assistance applying through this website please contact our online Help Desk HERE
