About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.
Founded in 2019 as a fully virtual company, Equip is built on the dedication of highly engaged, passionate, and diverse Equipsters who have shaped our unique culture. In recognition of this impact, Equip was honored in 2024 by Forbes as a Next Billion-Dollar Startup, LinkedIn as a Top Startup, TechCrunch as one of the 10 Most Exciting Digital Health Startups, Fast Company among the Most Innovative Companies, and Business Insider’s 44 Companies to Bet Your Career On. We are immensely grateful to our Equipsters for creating a sustainable company and treatment program that has served thousands of patients and families to date.
About the role:
The Patient Services Representative I is responsible for managing inbound patient inquiries via phone call, email, or other forms of communication. The PSR I will also provide program information, discuss insurance and finances, and hand off interested families to the Specialist. In addition, the PSR I will document calls in a CRM. The right person will have strong organizational skills, multitasking abilities, and sales skills. The ideal candidate is also comfortable working in a fast-paced startup environment, solving problems independently, and comfortable with ambiguity as data systems and processes are still being shaped.
Responsibilities:
- Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents.
- Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
- Collect patient information and input data points into various platforms and systems.
- Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
- Encourage interested families/patients to move forward with the admissions process.
- Perform other duties as assigned.
Requirements:
- 2+ years of experience as a call center representative, customer service. representative, and/or patient scheduling.
- Experience with fast-paced, high volume inbound call management.
- Strong skills in communication and collaboration with diverse teams.
- Organized and results-driven.
- Comfortable in a fast-paced environment, subject to rapid change and innovation.
- Hours are 8:00am - 5:00pm MST or CST.
Bonus if you have the following
- Experience in healthcare and/or front desk management or health unit coordination
- Experience working in a remote environment
- Previous experience working in a health-tech startup
- Passion for mental health and eating disorder treatment and expanding access to treatment
$21 - $24 an hour
Compensation Package
Total Compensation Range
- $21 - 24 an Hour + 20% Target annual performance based bonus potential.
Time Off:
- Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
Medical Benefits:
- Competitive Medical, Dental, Vision, Life, and AD&D insurance.
- Equip pays for a significant percentage of benefits premiums for individuals and families.
- Maven, a company paid reproductive and family care benefit for all employees.
- Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
Other Benefits
Work From Home Additional Perks:
- $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
- One-time work from home stipend of up to $500.
Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
Diversity, Equity, Inclusion, Belonging
At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.
