Job Title:
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
About Us
Concentrix Services Pty Ltd is an award-winning global customer experience solutions company, partnering with over 2,000 clients, including 155+ Fortune Global 500 brands. With operations in 70+ countries and the ability to communicate in over 150 languages, we lead in delivering exceptional customer experiences.
At our company, we believe that our people are our greatest asset. We take pride in investing in their future by providing career development and opportunities for growth. Most of our management is promoted from within, fostering a culture built on integrity and collaboration.
About the Role
Join Concentrix as a Customer Service Representative and be the first point of contact for our valued banking customers. You will play a crucial role in delivering exceptional service and support, helping to resolve enquiries and issues while contributing to the overall success of our customer-focused team.
What You'll Be Doing
Handle inbound customer calls and enquiries with professionalism and courtesy.
Actively listen to customers, understand their needs, and provide tailored solutions.
Offer detailed and accurate information about our banking process, procedures and products, including debit and credit cards.
Efficiently resolve customer concerns and escalate complex issues as needed.
Maintain detailed records of customer interactions and actions taken.
Foster a positive team environment and participate in continuous improvement initiatives.
What We're Looking For
Excellent communication and interpersonal skills, with a knack for building positive rapport with customers.
Strong problem-solving and critical thinking abilities to effectively handle enquiries.
Proficiency in using computer systems and software, with a willingness to learn new technologies.
Previous experience in customer service or call center roles is highly desirable.
A commitment to delivering exceptional customer service and a genuine desire to help others.
Flexibility to work a range of shifts, including weekends and public holidays.
Key Role Details
Start Dates:13th of Feb 2025
Position:Full-time and stable opportunity
Salary:$27.17 per hour + Super & regular performance-based incentives
Training:2 weeks of classroom training, Mon-Fri, 9:00 am - 5:00 pm
Availability:After training, from Monday to Friday, 7:00 am to 7:00 pm on a rotating roster; penalty rates for Saturday shifts from 8:00 am to 4:00 pm.
What We Offer
At Concentrix, we value our employees and strive to create a supportive and rewarding work environment. You can expect:
Opportunities for career development in financial services and ongoing training.
A diverse and inclusive workplace.
Generous leave entitlements and flexible work arrangements.
A fun and social company culture with team-building activities.
Access to banking discounts and promotions after 6 months.
Free parking available, with public transport access at the doorstep.
Applicants must be at least 18 years of age, have full working rights in Australia, and pass a police and pre-employment checks.
Join our dynamic and dedicated team today and make a real impact in customer service. Apply now for this exciting Customer Service Representative role!
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
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