Work Remote within WA, OR, ID, UT
Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.
Who We Are Looking For:
Every day, Cambia’s dedicated team of Care Advocates are living our mission to make health care easier and lives better. The Care Advocates encourages engagement in health-related activities and programs and provides appropriate referrals to internal or external services and resources.
What you Bring to Cambia:
The Care Advocate I participates in the integrated approach to care management for members. This role provides outreach as part of specific care gap initiatives or as an on-going part of a care management team. The position works with members to achieve their personal health outcomes by removing barriers and providing support and education.
Qualifications:
- High school diploma
- Medical certification - Certified Nursing Assistant (CNA) or Medical Assistant preferred
- 2 to 3 years of experience in health plan Customer Service, Clinical Intake, Provider office, or an equivalent combination of education and experience
Skills and Attributes:
- Effectively interact with a wide variety of individuals on highly sensitive topics, providing excellent customer service through listening, patience, empathy, and maintaining confidentiality.
- Possess general organization, data entry, and administrative skills, with the ability to effectively handle multiple tasks and prioritize workload.
- Proficient in general computer skills, including Microsoft Office, Outlook, Internet search, and basic knowledge of medical terminology.
- Able to work independently, prioritize work, meet deadlines, and achieve operational standards, with the ability to research and problem-solve in a creative manner to reach a solution.
- Willing to work a varied schedule, including early evenings, and able to identify when it is appropriate to refer to others, maintaining confidentiality and professionalism in all interactions.
What You Will Do at Cambia
- Initiates outbound telephone calls or emails to members identified for the Regence Care Management Programs for defined care gap initiatives.
- Utilizes motivational interviewing and behavioral change principles to encourage engagement in health-related activities and programs.
- Educates members by providing the tools and information they need to adhere to nationally recognized preventive screenings, discharge and treatment plans.
- Works with a Care Manager to assure that member needs are met through identification and referral to appropriate resources.
- Makes referrals to licensed clinical staff as appropriate.
- Utilizes the applicable care management platform to appropriately record and track member interactions.
#LI-remote
The starting hourly wage for the Care Advocate role is $24.00-$30.00/hour, depending on candidate's geographic location, certification and experience. Full pay range for the Care Advocate role is $24.00-$41.50 an hour
The annual incentive payment target for this position is 5%.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, you can:
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:
- Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
- Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
Learn more about our benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.
