Description
TLDR; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We have crafted an Applicant Handbook, which we highly recommend you check out here: https://bit.ly/hsptblhndbk where you can find out more about the company, culture, how we recruit, what we do, and how we do it. We are bold, like risks, and take on big challenges together.
Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones.
We are currently on the lookout for a Community Manager to join our team.
What you will be working on
As the Community Manager, you will work on growing our new online customer community, with the aim of having 50% of our 15,000+ subscriber base actively engaged by the end of the year.
To accomplish this, you will:
- Increase customer engagement in the community through proactive posting of content
- Collaborate with Product, Engineering, and other teams, to showcase the work they are delivering, to garner customer feedback
- Act as a bridge between support and marketing - getting short-term rental hosts to advocate and answer questions for us
- Report to our Head of Marketing, Miles, whose favorite fruit is avocado
- Celebrate our top contributors and highlight them as Hospitable experts
- Provide support on a public channel, discerning when a conversation should remain public versus when it needs to be handled one-on-one
- Maintain the same brand tone of voice and communication style that we have across all of our marketing materials and customer communications
- Drive customers to self-serve their support queries
Requirements
If you're hesitant to apply for this position because you feel that you don't fully meet this list of qualifications, don't worry! We still want to hear from you.
- 3+ years of experience in a Community Manager role previously
- Experience with an online community/forum platform (preferably Gainsight CC)
- Experience in marketing and/or support roles (extra bonus points if you have both)
- Strong written and verbal communication skills for both customer and internal interactions.
- Excellent problem-solving abilities and technical aptitude to handle complex customer issues.
- Very special kudos if you have experience in short-term rental or property management.
- Everything else is a lovely bonus that we're excited to hear about!
Benefits
The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
- A supportive and caring team environment, where you are trusted, not managed.
- We hire internationally for this position. We can hire talent internationally as contractors — or employees if you are based in the United States, the European Union, or Australia.
- The total cost of employment (irrespective of contractor or employee status) for this role is within $87,300 - $97,000 depending exclusively on the cost of living in your location. For example, taking into account payroll taxes and cost of benefits, the same cost of employment results in a gross compensation of about $74,200 - $82,450 in the United States.
- We also offer an extra incentive into our equity with RSUs through our $HOST token (not tied to location or status).
- For US employees: healthcare (including EPO, PPO and HSA), 401(k).
- 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
- Mental health and emotional support with therapists on call through Slack.
- Recognized on Inc.’s list of Best Workplaces for 2023.
