Customer Success Associate | Customer Success | U.S. | Remote
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.
At RLDatix we’re making healthcare safer, together. Our shared passion for meaningful work drives us, while a supportive, respectful culture makes it all possible. As a team, we collaborate globally to reach our ultimate goal—helping people.
We’re searching for a USA based Customer Success Associate to join our Customer Success team focused on our iCoach product, so that we can establish, build, and maintain relationships with our iCoach customers after implementation. The Customer Success Associate will leverage their understanding of our product offerings to ensure customer satisfaction and capitalize on growth opportunities.
How You’ll Spend Your Time
- Build, develop, and maintain relationships with customers to ensure long-term growth and sustainability of accounts
- Act as primary point of contact for customers for all tasks related to product and offerings, including escalation of issues in order to expedite resolution
- Identify revenue generating opportunities within customer accounts to capitalize on growth opportunities
- Partner with customers in order to lead initiatives related to training, solution updates, and overall communication surrounding the product
- Configure the iCoach product to meet the customer’s specific needs
What Kind of Things We’re Most Interested in You Having
- Previous experience in a customer facing role, such as account management or customer success
- Proven success managing multiple priorities simultaneously while maintaining strong organization and attention to detail
- Highly effective interpersonal communication skills, both written and verbal
- Ability to travel 10% of the time to visit with customers on site
- Sincere interest in healthcare technology
- A knack for working collaboratively within a close-knit team
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
