OverviewLaunch Your Exciting Career with Maui Jim!
Are you prepared to elevate your career with a reputable brand that genuinely values its employees? We are excited to collaborate with a client dedicated to fostering a unique and inclusive culture where every individual is acknowledged and valued.
As the leader of the department, you will oversee all aspects of the repair process, ensuring that both accounts and consumers receive a top-tier service experience. Your leadership will motivate a committed team focused on maintaining high standards and operational efficiency.
Why Join Us:
- Dynamic Environment: Immerse yourself in a collaborative culture that champions respect, trust, integrity, and creativity. Every voice is valued, and your contributions will make a significant difference.
- Professional Growth: Be part of a team that supports each other's development, offering numerous opportunities for professional advancement.
- Reputation for Excellence: Join a company renowned for its exceptional products and outstanding customer service. Your efforts will help continue a legacy of excellence.
Compensation & Benefits:
- Competitive Salary: Enjoy a salary range of $65,000 - $75,000.
- Affordable Insurance: Benefit from low premiums for medical, dental, and vision plans.
- Financial Security: Utilize Flexible Spending Accounts and Health Savings Accounts (with company match).
- Education Support: Access tuition reimbursement and paid parental leave to support your family and educational pursuits.
- Generous PTO: Enjoy ample paid time off and holidays to recharge and maintain work-life balance.
- Retirement Planning: Take advantage of a 401(k) match and company-paid life insurance for your financial future.
- Wellness Support: Access the Employee Assistance Program along with many other benefits designed for your well-being!
Responsibilities Key Responsibilities:
- Leadership in Customer Service: Develop and implement customer service standards that ensure an exceptional experience for every client.
- Continuous Improvement: Foster innovation in service practices, while identifying opportunities for increased productivity.
- Team Development: Recruit, train, and mentor team members, nurturing a culture of growth and excellence that enables everyone to succeed.
- Strategic Collaboration: Collaborate with site leaders to align staffing and departmental metrics with company goals, ensuring a unified approach to success.
- Proactive Management: Manage inventory and the repair process, addressing and resolving any issues that arise in a timely manner.
QualificationsDesired Skills & Qualifications:
- Bachelor’s degree in business administration or a related discipline.
- 5-7 years of progressive experience in customer service management.
- Strong leadership skills paired with a commitment to providing exceptional customer service.
- Proficiency in computer applications, including Microsoft Excel and Word, with experience in CISCO phone systems and Zendesk preferred.
- Ability to handle multiple tasks while maintaining a positive attitude and focus on achieving results.
Join Our ‘Ohana! If you are passionate about making a difference and delivering exceptional service, we invite you to become part of the team. Your journey starts here—apply today and let's create something amazing together!
