Sprinkler Service Technician

Johnson Controls • Full-time • Norfolk, VA, United States • 3h ago

Sprinkler Service Technician at Johnson Controls summary:

As a Sprinkler Service Technician, you will diagnose and repair various types of sprinkler systems in commercial, industrial, and residential settings, ensuring optimal functionality and safety. This role requires strong customer service skills, the ability to interpret technical manuals and blueprints, and adherence to safety protocols while working under potentially challenging conditions. Competitive pay, comprehensive benefits, and opportunities for advancement are offered to qualified candidates with a background in fire suppression systems.

What we offer:

· Competitive Starting Pay

· Paid Training

· Global Advancement Opportunities

· Company Vehicle (as applicable)

· Referral Bonuses

· Comprehensive Benefits

· Medical/Dental/Vision insurance

· Health Savings Account (HSA)

· Life Insurance

· 401(k) savings plan with company match

· Short-Term and Long-Term Disability

· Employee Assistance Program

· Wellness Program

· And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Contact customer representative and ascertain equipment/systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.

These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.

Participate in a scheduled On-call rotation.

Perform other duties as assigned.

What we look for

5 years of documented experience in Fire Sprinkler/Suppression industry

Experience in reading and interpreting blueprints, submittals, and operational/product manuals

High School Diploma or equivalent required

Must be willing to travel.

Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements

Able to participate in an on-call rotation schedule Overnight travel will be required

Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid driver’s license and driving record that meets company requirements

Able to pass a pre-employment background and drug test

Must possess and retain current State Fire Protection License or Journeyman License valid

Preferred

NICET Level II

Keywords:

sprinkler technician, fire suppression, sprinkler systems, customer service, plumbing, maintenance, fire safety, NICET, equipment repair, technical manuals

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