Customer Success Utilization Manager - Minnesota/Wisconsin at KARL STORZ Endoscopy - America summary:
The Customer Success Utilization Manager drives customer adoption and utilization of advanced healthcare technologies in Operating Rooms across Minnesota and Wisconsin. This role involves strategic planning, cross-functional collaboration, and providing expert guidance to enhance customer experiences and outcomes. With a focus on improving patient care and supporting healthcare organizations, this position requires strong interpersonal skills and a willingness to travel frequently.
We're seeking a highly skilled and motivated Customer Success Utilization Manager to join our team in the Minneapolis or Wisconsin area! As a field-based role, you'll have the opportunity to work with top healthcare organizations, driving the adoption and utilization of our cutting-edge technologies in Operating Rooms and Video installations.
As a Customer Success Utilization Manager, you'll play a critical role in delivering exceptional customer experiences, driving business growth, and transforming healthcare outcomes. Your expertise will help our customers unlock the full potential of our technologies, improving patient care and saving lives.
Key Responsibilities:
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Develop and execute strategic plans to drive customer success, adoption, and utilization of our technologies.
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Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive business growth.
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Provide expert guidance, training, and support to customers, ensuring they achieve their goals and objectives.
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Analyze customer data and feedback, identifying opportunities for growth and improvement.
Requirements:
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Minimum 2-3 years of relevant work experience in Operating Room Sales or Service roles, or technical AV experience.
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Bachelor's degree showing technical aptitude, or equivalent experience.
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Demonstrated outstanding personal leadership, intellectual curiosity, creativity, and excellent interpersonal skills.
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Excellent communication, organizational, and multitasking skills.
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Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
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Willingness to travel up to 80% or more, depending on the account.
What We Offer:
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Competitive salary and benefits package
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Opportunity to work with cutting-edge technologies and transform healthcare outcomes
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Collaborative and dynamic work environment
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Professional development and growth opportunities
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Recognition and rewards for outstanding performance
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
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Keywords:
Customer Success, Healthcare Technology, Operating Room, Patient Care, Customer Relationship Management, Strategic Planning, Cross-Functional Collaboration, Technical Support, Business Growth, Training and Development
