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Employee Relations Specialist

Auto Club South Insurance Company • Full-time • MI-Admin Office Building (AOB), United States of America • 3d ago

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Employee Relations Specialist – The Auto Club Group

What you will do:

Conduct investigations related to government regulatory agency and internal employee complaints. Process employee complaints and facilitate resolution. Counsel and serve as mediator for employees and management concerning employee relations problems. Provide interpretation of company policies and procedures. Confer with the Office of the General Counsel regarding company response to Civil Rights complaints and EEOC charges. Gather appropriate data and forwards to the assigned attorney for handling. Serve as the company representative at employment hearings.

Administer the attendance standards and disciplinary action policies. Review documentation and provides pertinent facts to management prior to employee termination proceedings. Conduct exit interviews. Prepare summary reports regarding voluntary termination information and disciplinary action for management review. Research, develop, review, and recommend new personnel policies/procedures and corporate procedures. Complete other projects as assigned.

Supervisory Responsibilities:

None

How you will benefit:

Our Employee Relations Specialist will earn a competitive annual salary of $57,699- $85,000 with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement

We’re looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education (include minimum education and any licensing/certifications):

Bachelor's degree in Communications, Human Resources, Employee Relations, or equivalent work experience

Experience:

Experience as or equivalent to an Employee Relations Counselor, to include:

developing, interpreting, and administering personnel policies and procedures
employee counseling, coaching, or evaluating
extensive professional Human Resources experience in one or more of the following functions:
employment
research
EEO administration

Knowledge and Skills:

Knowledge of:

in depth knowledge of State and Federal employment laws and regulations
EEO laws and regulations
state and federal employment regulations
effective employee communication techniques
Principles of Employment Law
prepare and present reports and/or proposals to all levels of management
communicate effectively with all levels of management and with the public
demonstrate strong problem solving and interpersonal skills

Ability to:

demonstrate strong writing skills for report preparation, proposal writing and general business communications. A writing sample may be required at time of interview.

communicate effectively with others in a work environment and with the public
conduct interviews designed to elicit specific information for later analysis and action
prepare and present reports and/or proposals to all levels of management
organize and plan
safely operate a motor vehicle in order to attend unemployment hearings, meetings, etc.

Preferred Qualifications

None

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Occasional (less than 20% of work time) travel required in order to attend unemployment hearings, meetings, etc. with exposure to road hazards and temperature extremes. Willingness and ability to work irregular hours when necessary.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

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