It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
- Accepts responsibility of resolving problems which are assigned by the Helpdesk in a timely manner
- Timely response based on priority of the problem
- Ensures meeting the established objectives for the problem resolution is a priority
- Determines if the cause of the problem/incident needs escalation
- Escalates problems/incidents to appropriate group for further checking
- Updates the resolution section of the incident ticket; works with the Helpdesk team when the problem status changes, when there is activity, and when the problem is resolved
- Creates documentation of problems resolved for future reference
- Assists with problem determination when requested by other groups
- Regularly checks helpdesk tickets and look for tickets assigned to them
- Always gives update(s) on the status of incident/problem
- Checks email regularly
Qualifications - College graduate of any IT related courses
- Must be amenable to work onsite daily (EDSA Buendia, Makati site)
- Must be amenable to work in shifting schedules including nightshift/graveyard shift
- Must have at least 6 months of experience as an IT support; BPO experience is an advantage
- Strong desktop troubleshooting skills
- Effective verbal and written communication skills
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!