Voted St. Louis Best Places to Work in 2016, 2018, 2020, 2021, 2022, and 2023!
Accounts Receivable Coordinator
For over 40 years, Hoffmann Brothers has served as the premier HVAC, Plumbing, Electrical, and Appliance Repair service and installation contractor in the St Louis area. Pursuing an aggressive expansion campaign, Hoffmann Brothers is looking to expand our reach through both acquisitions and executing our proven “green field” market entry strategy.
Over the last 6 years, Hoffmann has grown from a small family business of 50 employees to a nearly 450-team member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team!
The primary responsibilities of the Accounts Receivable Coordinator involve performing a range of general accounting functions. Responsibilities include entering daily accounts receivable duties such as deposits, collections, and customer invoicing. Additional responsibilities include communicating with team members and customers regarding accounting questions, assisting with month-end procedures, and general administrative tasks.
The mission of the Accounting Department is to accurately report and improve the financial position of the company. We plan to do so by engaging in precise accounting processes, constantly improving, and by providing superior support to all Hoffmann employees and customers.
Essential Functions:
- Answer dedicated accounting phone line to assist customers, field professionals, and trade departments in applying payment to customers’ accounts, updating payment information, and address questions surrounding invoices, customer financing, etc.
- Monitor shared email/voicemail/text accounts and take necessary action to follow-up and resolve
- Manage residential and customer accounts for billing issues, payment terms, applying open credits, processing application for net 30-day terms, and third-party work order portals, where applicable
- Contact customers to collect past due balances and assist with legal mediation of doubtful accounts
- Post customer payments (ACH, credit card, cash, checks)
- Process and reconcile credit card payments (Including refunds)
- Prepare cash and check deposits for bank
- Print and mail customer statements and invoices upon request
- Process COIs, W-9s, and Lien Waivers upon request
- Help with month end finalization of customer accounts
- Assist with month-end clean-up and bank reconciliations
- Follow internal procedures and recommend improvements
- Be prepared to improve life in every home by providing exceptional service to our remote locations as well as our customers, technicians, vendors, and other support departments.
- Work cooperatively and collaboratively in a team environment to achieve accounting team and overall company goals
- Other duties as assigned by the Accounting Manager
Skills and Qualifications:
- Associate or bachelor’s degree in accounting or relevant field preferred
- Minimum of one year of accounting experience (Accounts Receivable or overall Bookkeeping)
- Competent computer skills including knowledge of Microsoft Office Applications including Excel, Word, Outlook, and Teams
- Sage Intacct and Service Titan experience preferred
- 10-Key Proficiency
- Provide exceptional customer service, adjusting communication style as needed to ensure the best customer experience is provided
- Excellent organizational skills with the ability to prioritize and meet deadlines in a fast-paced environment by exhibiting exceptional time management
- Critical thinking, reasoning, analysis, and problem-solving skills
- Ability to effectively communicate (face-to-face, via telephone, email, and presentation skills) within the accounting department and cross functionally
- Consistently maintains a professional and courteous manner
- Regular attendance, punctuality, and adherence to work schedule
- Ability to work independently and as part of a team
Safety:
- Must consider safety one’s primary job, both for personal, co‑worker and public benefit, and must have general knowledge of safe working practices and of MO‑OSHA requirements.
Requirements:
- To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.
Salary and Benefits:
- Our benefits are exceptional and include paid vacation time, paid holidays, 401K matching program up to 4%, and 100% employer paid medical, dental, and vision insurance for you and your family.
- This position is paid hourly commensurate with experience level with opportunities for overtime.
- This position will report to our Accounting Manager.
