Temp Resource Navigator
Job Details
Job Location Main Building - Portland, OR
Position Type Full Time
Salary Range $25.13 - $31.67 Hourly
Job Shift Day
Job Category Nonprofit - Social Services
Description
Do you need to feel connected to the mission and vision of your organization? Since 1968, Outside In has been empowering youth who experience houselessness, LGBTQIA+, people of color, those experiencing homelessness, migrants, and other underserved communities. At Outside In, your passion truly makes a difference in the lives of people who need it the most.
This is a full-time, 40-hour per week, union-represented, non-exempt position with a starting hourly pay range of $25.13 - $27.74 without a degree, depending on experience and skills, or $28.69 - $31.67 with a Master's degree, depending on experience and skills.
Outside In offers an excellent benefits package, including employer-paid comprehensive medical and dental insurance and short-term and long-term disability insurance. We also offer an Employee Assistance Program; health, dependent care, and transportation flex plans; 403(b) retirement plan with employer contribution and full vestment on day one; 18 days of paid vacation in your first year with increases every year until your sixth year; paid holidays; and an Employee Discount Program that offers employer discounts on everything from dining to cars.
Position Summary
Essential Duties
Establishes close relationships with and serves as primary point of contact for clients
Accompany clients to medical and/or relevant external referral appointments, when required
Foster and maintain up to date relationships with community partners, resources, organizations, and opportunities to remove barriers and ease access to services
Help connect participants to resources in and around the Portland Metro Area
May meet with clients after primary care physician appointments to review and update care plan with Panel Care Coordinator and Integrated Behavioral Health Counselors
Meet with Care Team (including, but not limited to, Panel Care Coordinator, Medical Assistants, and Primary Care Providers) to discuss client care issues and needs and facilitate client health care.
Maintain documentation of all client encounters and complete reporting requirements according to organization standards
Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.
Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor
Maintain strict confidentiality in accordance with agency policies
Qualifications
Knowledge and Skills
Knowledge
Understanding of issues involved in mental health, substance use, sex work, houselessness, diabetes, and particularly all other whole person health issues related to primary care.
Knowledge of trauma informed care, harm reduction and comfortable around non-abstinence-based programs and environments
Experience and interest in working in an interdisciplinary team setting
Skills
Commitment to the mission of care coordination
Passionate, trustworthy, and empathetic when working with clients
Ability to travel to various outreach, community, and networking events
Able to assist in warm hand-offs, sometimes in person, from agency to agency and/or assist with appointments such as with the DMV, Tri-Met, etc.
Flexible and adaptable in response to changing client and health care providers’ needs.
Ability to work independently with timely follow through
Ability to complete all required documentation and information input in a professional, thorough, and timely manner
Ability to effectively navigate technologies used in this position including Epic OCHIN, MS Office Applications, and Windows Server
Education Experience
Two years of relevant experience and competency working with unhoused populations, people with behavioral health concerns, and/or people with chronic health conditions, required
Credentialed as a Community Health Worker (CHW) or ability to become credentialed within 6 months of hire, required
Working Conditions
This job includes working in a standard office environment, working remotely and may include a variety of community locations to support connection to resources. This means that the employee will meet with participants in community locations which may include the DMV, TriMet office, and other surrounding community settings.
