Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Job Title: Inbound Customer Service Representative
Location: Remote (United States)
About VXI Global Solutions
At VXI Global Solutions, we redefine customer experiences through exceptional service and operational excellence. As a leader in business process outsourcing (BPO), we're committed to helping clients build stronger brand loyalty while empowering our employees to thrive and grow. Join us and be a part of a company that values innovation, teamwork, and a commitment to excellence.
Make a Difference Every Day
Are you ready to turn your passion for helping others into a meaningful career? As an Inbound Customer Service Representative, you'll be the friendly voice on the other end of the line, helping members schedule non-emergent medical transportation. Your work will ensure people can access vital healthcare and services, improving their lives one trip at a time-all from the comfort of your home.
What You'll Do
- Answer with Empathy: Handle inbound calls with professionalism, patience, and kindness.
- Simplify the Process: Help members schedule, modify, or cancel transportation reservations with ease and accuracy.
- Keep Records Spotless: Accurately document trip details and interactions in our system.
- Be a Problem-Solver: Address concerns or escalate unresolved issues to the appropriate team.
- Stay on Point: Follow scripts and protocols to ensure consistency and quality service.
What You Bring
- Age: 18+ years old.
- Education: High School Diploma or GED.
Skills:
- Strong typing skills (35+ WPM).
- Fluent English communication (verbal & written).
- Natural empathy and ability to connect with diverse populations, including elderly and disabled individuals.
- Proficiency in Microsoft Office Suite and ability to navigate multiple systems simultaneously.
Experience:
- 6+ months in a contact center or customer service role with high call volume.
- Proven ability to handle 100+ calls/day while staying composed.
- Availability: Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.
- Commitment: Must attend and complete 100% of the training within the first 90 days.
Success Factors for Working from Home
To thrive in this remote role, you'll need:
- Reliable Internet Connection: Stable, high-speed internet is essential for handling calls and accessing our systems.
- Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
- Tech-Savvy: Comfort with technology and ability to learn new systems quickly.
- Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.
- Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.
- Adaptability: Ability to adapt to changing technologies and procedures while working remotely.
Compensation & Perks
- Competitive Pay: $14.00 per hour, with opportunities for performance-based incentives.
- Comprehensive Benefits: Full health insurance package including medical, dental, and vision coverage.
- Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Generous Referral Program: Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.
- Comprehensive Training: Paid training to ensure you are fully prepared for success.
- Career Growth: Opportunities for career advancement and professional development within a leading healthcare provider.
- Work-from-Home Convenience: Save time, money, and reduce your environmental footprint.
- Inclusive Culture: We are an Equal Opportunity Employer, including individuals with disabilities and veterans.
Ready to Apply?
Join a role where your kindness and attention to detail truly matter. Apply today to start making a difference in people's lives tomorrow-all from the comfort of your home!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
