The Wish Clinic is on a mission to transform the lives of individuals dealing with wounds and skin disorders, focusing on compassionate care and innovative treatments. Our holistic approach integrates advanced technology and effective methodologies to deliver exceptional patient outcomes. We are currently seeking a Customer Service Representative who will serve as a crucial link between our clients and the exceptional care we provide. This role is vital not only to our operations but also to the overall satisfaction and well-being of our clients. The ideal candidate will possess strong communication skills, a commitment to providing top-notch service, and a passion for helping others. Join us in making a meaningful difference in the healthcare experience for our clients.
Responsibilities
- Respond to client inquiries across various channels, including phone, email, and in-person, ensuring prompt and helpful assistance.
- Provide detailed information about clinic services, treatment options, and policies to clients.
- Handle and resolve complaints or concerns in a professional and empathetic manner.
- Document and maintain client interactions in our customer relationship management (CRM) system.
- Collaborate with clinical staff to facilitate smooth operations and effective patient care.
- Assist clients with appointment scheduling, ensuring an efficient booking process and minimizing wait times.
- Adhere to clinic policies and procedures, maintaining compliance with healthcare regulations.
Job Type: Full-time/ Part-time (Optional)
Pay: $25.00 - $30.00 per hour (Pay level dependent on candidate's relevant experience/training and work performance.)
Expected hours: 20-40 hours per week.
Job location: Remote
- High school diploma or equivalent is required; further education in business or healthcare is a plus.
- Previous experience in customer service or a similar role, preferably in a healthcare setting.
- Strong communication skills, both verbal and written, with a customer-oriented mindset.
- Proficiency in CRM software and familiarity with electronic medical records (EMR) systems.
- Ability to multi-task and work in a fast-paced environment while maintaining attention to detail.
- Demonstrated ability to maintain confidentiality and handle sensitive information properly.
- Energetic, positive attitude with a commitment to providing outstanding service and support to clients.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
