Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com
Job Description
Support cross-platform integrations and middleware components for contact center technologies, focusing on telephony integrations, microservices, and cloud platforms.
Key Responsibilities:
- Manage telephony integration support and cross-platform connectivity
- Support microservices in enterprise contact center applications
- Handle cloud platform integrations
- Perform system monitoring and health checks
- Manage L2 ServiceNow tickets
- Participate in 24x7 on-call rotation
- Support critical enrollment periods (Oct-Jan)
Required Skills & Experience:
- 5-7 years of experience in technical support/engineering
- 3+ years GCP/AWS experience
- Strong background in middleware and integrations
- Experience with microservices architecture
- Knowledge of CTI technologies
- Strong troubleshooting skills
- Experience with change management
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field
- Cloud certifications (GCP/AWS) preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
