As a Verifications Specialist at InformData, you will play a critical role in ensuring the accuracy of the information provided by candidates on employment and leasing applications. You will validate candidate details by contacting academic institutions, professional references, military organizations, and employers. Your work directly contributes to the integrity of the data we provide to our clients, helping to build trust and uphold a high standard of professionalism. If you have a keen eye for detail, a passion for accuracy, and want to make a meaningful impact in a remote environment, we would love to have you on our team
- Handle inbound and outbound calls to academic institutions and employers, academic institutions, military institutions and professional references to verify candidate information
- Maintain professionalism on calls and in all internal and external communications
- Maintain and improve quality of results by adhering to standards and guidelines
- Handle escalated cases with academic institutions and employers to verify candidate information.
Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.
Qualifications
- Professional verbal and written communication skills
- Exceptional active listening skills with ability to capture what is being stated accurately
- Ability to navigate through multiple computer applications with speed and accuracy
- Persistency, ability to probe effectively
- Ability to quickly and accurately document information
- Excellent judgement with ability to report accurate content
- Ability to problem solve complex issues and use analytical skills
- Ability to maintain a high level of organization
- Ability to multitask and follow assignments to completion with high attention to detail
- Adaptable
- Team oriented
- Ability to type 40 WPM or more
- Solid accuracy of grammar and spelling
- High School diploma or equivalent experience
- Proficiency in data collection and computer applications
- 6 months previous customer service and call center experience
- Previous data entry experience
For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation
