Job Title Access Improvement Specialist Associate, Geisinger Health Plan (work from home East Coast resident)
Location Work from Home
Job Category Business Strategy and Innovations, Geisinger Health Plan
Schedule Days
Work Type Full time
Department GHP Workforce Strategy Team
Job ID R-70860
Job Summary
Responsible for analysis and solution design to optimally support the organization's content management strategy across the health plan. Analyzes processes to identify gaps and works with team members to define process and document content to ensure organizational metrics and caller/account satisfaction is met. Participates in project teams to create documentation, define requirements, perform testing, deliver communications and training to application users.
Job Duties
- Utilizes existing tools and templates to develop work products.
- Identifies opportunities for process improvements, proposes effective and efficient solutions, and supports teams in improvement efforts.
- Executes defined action steps to ensure organizational access targets are achieved and to support improvement work such as implementation, testing, training, auditing or reporting.
- Assists in the collection and reporting of established metrics relevant to access work.
- Completes quality assurance testing to ensure data accuracy.
- Routinely updates dashboards or other tools for program owners to measure progress toward targeted goals.
- Monitors trends and determines the impact for assigned work.
- Collects relevant data and assists with associated analytics for respective stakeholders and team members.
- Documents outcomes of meetings into outputs such as process designs, requirements lists and action items to support department work.
- Assists with development, monitoring and execution of work products such as testing plans, stakeholder analysis and communication plans.
- Coordinates with IT to plan, evaluate, test, implement, maintain and leverage access-related technology.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Position Details
Internet requirements:
Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
- •25 MBPS UP
- •75 MBPS DOWN
- •<150 ms Ping Required
- •<30ms Jitter Required
Computer must be connected to the internet via Ethernet cable; wifi is not permitted unless a Virtual Private Network (VPN) is used for the wifi connection
Education
High School Diploma or Equivalent (GED)- (Required)
Experience
Minimum of 2 years-Relevant experience* (Required)
Skills
Organizing; Computer Literacy; Multitasking; Communication; Group Problem Solving; Working Independently; Interpersonal Communication
About Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Our Commitment to Diversity, Equity and Inclusion
Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
