We Play to Win!
Big goals. Big achievements. Big impact.
ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!
What We Offer:
- Medical, Dental, and Vision start the first day of the month following your date of hire
- 401 (k) match
- 15 days paid time off and paid holidays, including 2 floating holidays
- Career growth and advancement
Claims Capture Unit Representative
We are searching for a Claims Capture Unit Representative to process inbound/outbound calls and dispatch leads to the appropriate party. In this role you will use a computerized system for tracking and gathering information.
Work Location:
This role is 100% remote and can be based in the following states., excluding Los Angeles County
What you will do:
- Process inbound/outbound calls and/or electronic requests and dispatches leads to the appropriate party.
- Use general product knowledge to process electronic mitigation requests and inbound customer calls to develop Claims Capture Unit (CCU) leads and dispatch to assigned franchise.
- Correspond with franchises by phone to dispatch claim information and process the accepted lead.
- Perform outbound calls to franchisees, insurance company representatives and policy holders regarding mitigation service.
- Resolve franchise lead fee disputes.
- Ensure switchboard calls are successfully transferred to appropriate corporate person.
- Use computerized system for tracking and gathering information.
- Complete mitigation requests via contact database software and/or email to generate a CCU lead and dispatch to assigned franchise.
What you will bring:
- High school diploma/GED required
- Call Center customer service experience preferred
- Customer service skills
- Communication skills, both verbal and written
- Knowledge of contact database software (e.g. RESPOND 365, Xactanalysis, Symbility)
- Skilled with Microsoft Office Products (Word, Excel, Outlook)
- Ability to type 30 wpm
Compensation Details:
The wage range for this role accounts for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22.00 per hour.
About ServiceMaster Restore
With approximately 2,000 franchised and licensed locations around the world, ServiceMaster Restore and ServiceMaster Recovery Management (SRM) serve customers through a global network of franchises available 24/7/365 to provide residential and commercial restoration services resulting from damage caused by water, fire, smoke or mold. SRM is the large-scale commercial catastrophic disaster restoration unit of ServiceMaster Restore. ServiceMaster Restore is a business unit of Atlanta-based ServiceMaster Brands, a leading provider of essential residential and commercial services. More information can be found at servicemasterrestore.com and srmcat.com.
About ServiceMaster Brands
ServiceMaster Brands ® is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Recovery Management®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, AmeriSpec®, Furniture Medic®, Aftermath® and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. From our franchisee experience to career development to our community, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career with a high energy.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
