What Makes Us Movista:
We are a team of retail veterans, innovators and problem solvers – and we live to create brilliant solutions to complex business problems.
Ask any employee – Movista’s culture is a large part of who we are. It’s in our DNA to appreciate each other, exceed expectations in our roles, improve the lives of people we serve. Enjoying our work and those we work alongside is what makes us Movista.
Our company headquarters is located in the heart of Bentonville, Arkansas with teammates in 20 states.
Job Summary:
The Customer Success Coordinator will be part of Movista’s Customer Success team and will be responsible for providing impeccable customer service support to our customers.
Working alongside our Customer Success Managers, you will assist in the successful delivery of solutions to our clients. Utilizing Jira, you will track client requests and system issues from entry to resolution. You will collaborate with the Customer Success team on new opportunities to better service our clients and will make process recommendations.
Essential Functions:
- Provide administrative support for Customer Success team.
- Work with Customer Success Managers to provide support to clients.
- Communicate internally and externally at all levels of the organization.
- Assist in maintaining strong client relationships, satisfaction, and loyalty to ensure client retention.
- Ownership of Jira for issue tracking and project management. Follow cases from entry to resolution.
- Track and ensure deadlines are completed for each client.
- Utilize knowledge of the Movista product to enhance client satisfaction.
- Prioritize and manage multiple projects concurrently.
- Bring intelligent and relevant product feedback and recommendations from customers back to the product/development teams.
- Gain account management knowledge and skills for opportunity for advancement.
- May also include other administrative duties as assigned.
Required Skills and Abilities:
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite.
- Excellent organizational skills and attention to detail, with the ability to adapt to a quickly changing task list.
- Collaborative. Proven ability to work cross functionally and informally to achieve overall business objectives.
- Familiarity with Jira or a similar software.
- Has a sense of urgency for our clients and for the Customer Success team.
Education and Experience:
- High school diploma required.
- Minimum of 1 year of experience in customer service or account management.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
