Remote - Work from Home
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
This position is responsible for the implementation and support of dedicated Enterprise customers with a hyper care approach. Customers identified for this model are ones that are considered Enterprise and have a proven track record of fast and sustained growth. The Premier Customer Consultant will be responsible for the ongoing support of the customer as well as the implementation of new add-on business. Additionally, this role requires that the employee provide a consultative approach to unique business problems that arise for their customers resulting in innovative solutions. The Premier Customer Consultant should be an advocate for their customer and provide a feedback loop to P&IT and other key stakeholders on system and process enhancements.
Other requirements include demonstrated success with establishing and maintaining positive working relationships with customers and peers. Additionally, candidates must possess a passion for providing world-class service, experience in software support, and have ability to learn new systems and/or enhanced functionality within an existing system. Well rounded applicants will be detail-oriented, analytical problem solvers, with a pension for working quickly and accurately.
Essential Duties and Responsibilities
- Advise customers on how to solve complex business problems using Paycor’s software, including both reactive and proactive direct communication with customers.
- Implement add-on business and manage project work for Enterprise customers.
- Coordinate with cross functional business units to ensure overall success with our Enterprise customers.
- Attain and maintain intermediate knowledge of how Paycor’s full product suite works together with integrations and dependencies.
- Demonstrated ability to support large, complex customers, offering advanced knowledge of related interfaces.
- Act as a trusted advisor to Paycor’s largest and most complex customers to recommend changes in products, services, and policies by uncovering complex HCM needs and evaluating product configuration; educate and counsel customer contacts on best practices.
- Schedule customer meetings to troubleshoot problems and configure customized HCM solutions to meet customers’ unique business needs.
- Proactively identify developing trends, assess risks, and develop initiatives resulting in process documentation.
- Independently troubleshoot problems & research solutions to complex questions about Paycor’s full suite of services.
- Investigate, analyze and recommend solutions for customer service issues and improved conversion processes.
- Participate in cross-functional activities such as requirement gathering and review, as well as user acceptance testing to ensure quality software releases.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
- Minimum of 2+ years of HCM experience required
- Ability to effectively solve problems by balancing detailed questions with creative solutions
- Intermediate level understanding of supporting customers at an Enterprise level, including a basic knowledge of Paycor's full suite of products to effectively customize utilization through in-depth consultation.
- Ability to interface with multiple departments and work both independently and in a team environment
- Excellent written and verbal communications and interpersonal skills
- Demonstrated understanding of Operating Systems and MS Office products; Payroll Application software experience preferred
- Effective organizational skills; ability to multi-task and prioritize in a fast-paced, service-oriented position
- Ability to effectively solve problems by balancing detailed questions with creative solutions
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights include:
- A flexible virtual-first work philosophy
- An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
- 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
- Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
- Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
- Paid leave for birth parents, non-birth parents, elder caregivers, and military support
- Sabbatical opportunities for tenured Associates
- Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
- Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $54,800-$87,707. In addition to base pay, Paycor Associates are eligible for a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
