Title: Intake Warranty Coordinator
Job Description:
EXCITING NEW OPPORTUNITY TO WORK AS A INTAKE COORDINATOR!
Location: Texas or Florida (Remote)
Employment Type: Full-Time - Direct-Hire, NO 3 rd Party or C2C
Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded while collaborating with team members that operate at the cutting edge of the Medical Device industry while saving lives and helping improve quality of life.
RESPONSIBILITIES
Responsible for preparing and sending template-style communications to patients, sales reps healthcare providers (HCPs), etc.
Initiate complaint files within 24-48 hours of awareness
Ability to actively listen and accurately capture information in the complaints database without error
Phone/call center experience
Knowledge of medical terminology - plus
Understanding current warranty policies and procedures for company
Establishing and maintaining productive relationships with coordinators on the team
Other duties and projects as requested
Highly organized & Strong attention to detail
Ability to multitask in a fast-paced environment and handle multiple tasks
De-escalation skills is a MUST
Time management
QUALIFICATIONS
3-5 years Customer Service Support experience
Ability to work independently under limited supervision and collaboratively with strong interpersonal savviness and organizational ability
Types 40 WPM
Strong written and verbal communication skills including grammar and syntax
Demonstrates strong phone presence
Proven experience in a high-volume customer care role while maintaining positive relationships with customers
Proficiency in Windows, Excel, and Word. Genesys, ECM and Salesforce are a plus
Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $17/hour to $22/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
