TRC Talent Solutions is looking for a Parts Order Management Advisor for our client in Smyrna, GA
OVERVIEW:
As an Order Management Advisor, you will be responsible for ensuring a seamless order process from the moment an order is placed until it is in the hands of the customer. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced technical environment.
RESPONSIBILITIES:
- Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
- Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
- Check inventory levels and confirm product availability to customers.
- Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
- Manage customer accounts, maintaining up-to-date information on order history and preferences.
- Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.
- Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.
- Assist in the maintenance and accuracy of order entry and fulfillment processes.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management. Complies with the companys policies and procedures.
- Incorporates company principles and values. (Corporate principles: generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values: customer satisfaction, continuous improvement, and discipline and vitality) in your work and in your teams work.
QUALIFICATIONS:
- Associate's degree (A.A.) or equivalent from two-year College or technical school; or more than six months related experience and/or training; or equivalent combination of education and experience.
- Travel up to 10%
- Required at least three to five years in proven customer support experience or experience as a client service representative.
- Able to work a flexible schedule to include weekends and holidays.
- 3+ years of experience in customer service or help desk capacity required.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrated passion for excellence with respect to treating and caring for customers.
- Strong phone contact skills and active listening abilities.
- Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.
- Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.
- Ability to multitask, prioritize, and manage time effectively.
- High level of accuracy and attention to detail.
- Problem-solving skills and the ability to think analytically
If you are interested in this job opportunity and meet the criteria above, please apply and send your resume to with the subject line: "Order Management Advisor" for immediate consideration!
Why Join TRC Talent Solutions? Join our inclusive work environment focused on growth and innovation. Access ongoing training, competitive compensation, and comprehensive benefits. Contribute to our cutting-edge technology and industry revolution.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
