Sr. Partner/Alliances Business Operations Analyst (Remote) at CrowdStrike, Inc. summary:
The Senior Partner/Alliances Business Operations Analyst is responsible for the planning and execution of capabilities to support the Partner/Alliances go-to-market business. This role leads digital transformation efforts, improves operations, and ensures a seamless experience for partners through collaboration with cross-functional teams. The candidate will manage metrics, create documentation, and drive enhancements for partner operations.
The Senior Partner/Alliances Business Operations Analyst role is a global role responsible for the planning, execution, and management of the capabilities needed to support our Partner/Alliances go to market business. The role will lead the digital transformation of our Partner Experience across targeted and prioritized capabilities. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability through self-service, and represent the Partner across various cross-functional teams.
What You'll Do:
- Subject matter expert and single point of contact for assigned Partner capabilities
- Interface with IT teams, providing, prioritization, user stories, user acceptance testing
- Interface with GTM Program teams to understand business priorities and respective policies
- Interface with business architecture team for process documentation and inter-dependencies for Partners across the company
- Create and maintain a prioritized list of enhancements and roadmap of deliverables
- Create supporting documentation and work instructions
- Lead change management, including documentation creation and handoff to Partner field teams
- Create and manage metrics – adoption, SLA, support – identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally
- Create and maintain a governance model for assigned capabilities
- Create a maintenance process to ensure high level of data and system hygiene
- Point of escalation for the Partner operations field teams
What You'll Need:
- Bachelor's degree
- Minimum 5 years of Partner Operations experience
- Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications
- Extensive experience with SFDC/Salesforce.com
- Experience at a fast-growing SaaS business
- Strong analytical background and ability to flush out anomalies
- Be a self-starter, detail-oriented, and operationally-minded
- Excellent presentation and communication skills
- Expertise in business applications including Excel, PowerPoint, Clari, Crossbeam and BI (Tableu a plus)
- Ability to work in a fast-paced environment and manage through ambiguity
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PandoLogic. Category:Marketing & Biz Dev, Keywords:Business Operations Analyst, Location:Austin, TX-78703
Keywords:
Partner Operations, Business Analyst, SaaS, Digital Transformation, Salesforce, Change Management, Operations Improvement, Data Management, Business Processes, Partner Experience
