Title: Customer Service Specialist
Location: Remote United States
Job Description:
Overview
Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Remote Customer Service Specialist. Someone who is passionate about providing exceptional customer service and excited about being an important member of an awesome customer service team. You will do this by taking inbound and outbound telephone calls. In addition, you will be working with both internal and external customers to ensure a high-quality customer service experience while having the benefit of working from home. Our Remote Customer Service Specialists must be willing and able to report to their local office as needed, dependent on business need.
Benefits
Medical, Dental & Vision
Company provided STD, LTD, Life, & AD&D
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) with company match
Paid Time Off (PTO)
Employee Stock Ownership Plan (ESOP)
Wellness Program
Parental Leave Benefit
Tuition Reimbursement
Employee Referral Program
Propane Discounts
Responsibilities
Works with customers on a daily basis to sustain and improve business relationships.
Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.
Ensures accurate account setup, maintenance, and the closing of all customer account information.
Handles all customer issues by following our customer complaint resolution policy.
Performs soft collections for customers on credit hold or past due as well as some cash handling
Qualifications
High School Diploma or equivalent
1+ years' of customer service experience
Must be Bilingual (English and Spanish speaking)
Willingness to report to local office if needed, dependent on business need
Exceptional customer service and negotiation skills
Strong organizational skills with typing and data entry experience
Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
Proficient in Microsoft Office including Excel, Word, and Access.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Preferred Remote Qualifications:
Windows 10 computers or higher operating system
Computer must have 8GB of ram but preferably 16GB
Hard wired to the modem is preferred
Minimum cable, or DSL speeds of 100MB with 10MB upload speed
The use of hotspots of any type are not stable, or suitable from any internet provider.
Apple computers may be utilized, but nothing lower than 14.0 (High Sierra OS).
Use of dual monitors is preferred but not required.
