Client Success Lead

Affirm • USA • 11h ago

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Client Success Manager, you will work with some of our largest ticketing and travel partners to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels. The Client Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills.

This person will report to the Director, Client Success.

What you'll do

Lead and co-manage a portfolio of key accounts to develop long-term business relationships
Implement a proactive client management strategy to encourage retention and growth with our merchant partners
Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
Promote marketing best practices and optimization strategies with our merchant partners
Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy
Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants

What we look for

Bachelor’s degree with at least 5+ years of enterprise customer-facing experience
Previous new business sales experience
Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations
Experience in managing cross-functional projects with a high attention to detail
Strong written and verbal communication skills
Excellent problem-solving and analytical abilities
Knowledge of e-commerce preferred
Ticketing and/or Travel industry experience and expertise is a plus
Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive)

Pay Grade - H
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000
USA On Target Earnings (all other U.S. states) per year: $88,000 - $128,000

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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