In this role, you will serve as the first contact between the imaging center and referring providers and their patients. Your mission will be to accurately schedule and process all inbound / outbound calls and faxes within 24 hours of receipt. Additionally, you will follow the appropriate communication channels with your teammates to support schedule fluidity and optimization by way of proper documentation, timely processing and effective teamwork.
You will enjoy this position if you thrive in a high energy, fast paced environment and prefer following task oriented processes in your work. You should also be energized by talking to people on the phone and driven to build top level patient care.
Responsibilities
- Ability to handle multiple phone lines while displaying excellent communication skills and telephone etiquette
- Master in house software system to accurately schedule multiple modalities (MRI, Cat Scan, Ultrasound, X-ray), input clinical data, and provide additional commentary necessary for patient appointments
- Input and update vital patient account information at time of scheduling including but not limited to insurance carrier, patient demographics, referring provider, etc.
- Actively maintain good rapport with all referring providers and their staff
- Create remarkable patient experiences by demonstrating professionalism, high level customer service, and compassion during the scheduling process
- Communicate and interact with all radiology center teams effectively and professionally
- Meet and adhere to key performance indicator metrics (calls per day, appointments per day, call quality)
- Complete other duties as assigned
Qualifications
Education:
- High School Diploma or GED
Prior Experience:
- 0 – 2 years of experience in a healthcare setting
- Experience in a high volume call center or fast paced environment
Special Qualifications:
- Excellent typing skills (40+ WPM) with strong focus on entry precision
- Knowledge of medical terminology and health insurances
- Working knowledge of computers and Microsoft Office software
- Detail oriented while multi-tasking
- Positivity with one’s self and teammates
Company Message
About MedQuest Associates
Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, x-ray, and positron emission tomography (PET) scans, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.
Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.
