Specialist, Reporting Analyst

TTEC • Mumbai, Maharashtra • 2w ago

We're hiring and are looking to connect with you as we are on the lookout for a  Reporting Analyst with TTEC in Mumbai, India.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. 

What You'll be Doing

Produce a wide range of reports and analytics which would be shared with internal customers as well as clients

As a Reporting Analyst, You'll Enjoy:

Fun, talented and witty teammates

Knowledgeable, encouraging, and present leadership

Family-friendly environment

Free-spirited, theme-based employee events

Diverse and community-minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes…all the competitive pay and benefits you'd expect

On a typical day, you'll

 Collaborate & communicate effectively at all levels of the organization

Respond to various requests from internal/external customers

Generate, update and distribute daily, weekly, monthly, quarterly and yearly reports for operations, external clients & finance services

Must ensure reporting accuracy & respect deadlines

Creation of ad hoc reports and coordination with IT department for automation of reports

Analyze data and define requirements of new reports

Create data dashboards, graphs and visualizations

Regular follow up with concerned stakeholders for data requirement

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.  And the ability to connect yourself is what you bring to the table… along with the following:

Computer savvy & excellent English communication skills
Advanced excel skills
Experience in Power BI, Reporting, Zendesk & Tableau
High attention to detail and report, distribute and facilitate billable hours reporting
Provide flexible coverage during EMEA & US Hours
Minimum 2-4 years experience in Data Analysis & Reporting
The passion and drive to make a difference

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.  We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.  We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

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