Title: Senior Manager, Network Capacity and Strategy
Location: New York United States
Job Description:
Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Senior Manager of Capacity Planning and Strategy to join our Network team. We are looking for someone who has experience driving network capacity strategy, addressing key drivers like growth, attrition, utilization & demand management. and wants to bring their talents into a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*
What You'll Do
As the Senior Manager, Network Planning & Strategy, you will:
Network Capacity Planning & Strategy
Develop & execute Talkspace's network capacity strategy, addressing key drivers like growth, attrition, utilization & demand management
Assess provider network capacity by state & line of business, ensuring readiness for new business and making growth recommendations
Collaborate with Recruitment & Credentialing teams to establish growth targets aligned with demand
Partner with Provider Experience to identify & implement strategies to improve provider attrition
Enhance provider engagement & utilization across the network
Provide insights to Business Development & Marketing to align demand with network capacity and recommend strategies for network adequacy
Monitor high-demand states to propose alternative solutions for growing Talkspace's network
Facilitate multi-state licensure opportunities for providers based on areas of need & state regulations
Network Reporting & Presentations
Prepare & present reports on network capacity & performance for internal and external stakeholders
Optimize existing reporting processes to align with internal best practices
Share network insights through a weekly internal newsletter
Deliver external reporting for Talkspace customers regularly
Team Management
Manage & support the network team, including training, job assignments & performance management
Foster professional development & growth for team members
Strategic Initiatives & Process Improvement
Lead & implement strategic initiatives to optimize Talkspace's network
Identify & resolve areas for improvement, including system bugs, product gaps & operational bottlenecks
Oversee team projects focused on process improvements
About You
BA/BS degree
5+ years of experience in operations & analytics
Proficient in Google Slides & Sheets (or Excel/PowerPoint) for analytics & reporting (e.g., pivot tables, charts)
Experience with Looker or similar data analytics tools
Strong written communication skills
Industry knowledge of provider networks & mental health landscapes by state is a plus
Creative thinker with the ability to work cross-functionally
Passion for working in a fast-paced, mission-driven environment
This Role is a Fit for You If…
You enjoy strategic problem-solving in a cross-functional, fast-paced environment
You thrive on creating actionable insights from complex data
You are passionate about optimizing processes and driving operational excellence
You have a collaborative mindset and can manage multiple stakeholders
Benefits
Comprehensive Medical, Dental & Vision plans coverage from day one
Pre-tax benefits: HSA/FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, life, & pet insurance
Monthly wellness stipend to promote mental and physical self-care
Flexible PTO & remote-first environment
Free access to Talkspace products for you and one household member, plus a friends & family discount
Regular team events, including wellness workshops & team-building activities
Compensation
At Talkspace, we believe that pay transparency is a critical part of diversity, equity & inclusion. Our salary bands are based on internal and external compensation benchmarks, regularly evaluated to ensure competitive pay.
The base salary range for this role is between $115,000 - $130,000. Leveling within the range depends on relevant experience, skills assessed during the interview process, education, and certifications.
Why Talkspace?
Talkspace is the world's leading online therapy company, serving over 2 million users through telehealth. Backed by over 10 years of industry-leading research and clinically proven results, we are making huge strides in lowering the barriers to quality mental healthcare nationwide.
Our focus on helping people feel better starts with our own team, fostering a collaborative environment where everyone can thrive. Fun company-wide events, wellness perks, flexible PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work.
Equal Opportunity Employer
Talkspace celebrates talent from all backgrounds, perspectives & walks of life, fostering an innovative and diverse workforce. We encourage you to apply even if you don't meet every qualification. Come as you are and learn about the exciting opportunities on our team!
