Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Support Teams ensure clients are taken care of at every step in the home-buying and selling process. So whether you're starting your career, need a change of pace, or love the organizational side of real estate, the Support Team at Redfin could be your perfect opportunity.
As a Listing Coordinator, your number one priority is to deliver service that provides agents with two primary benefits: time and peace of mind. You'll take ownership of every possible task appropriate for a coordinator, and anticipate their needs by staying a step ahead so they can do what they do best, help clients win! Your passion for delivering world-class service experiences that create raving fans out of every agent and client we support will be instrumental to your success in this role. In addition, we'll support you with in-depth training, cutting-edge tools, and a collaborative culture as you learn the ropes at Redfin and grow your professional career.
Day-to-Day Responsibilities:
- You'll take a lead role in coordinating getting homes ready to sell, working with agents to orchestrate the details between clients, photographers, and other parties to ensure every detail comes together seamlessly from leading up to debuting the home on the market.
- With agent oversight, you'll manage a high volume (launch 30-40 listing activations per month on average during busy months) while maintaining quick response times, and proactive follow-up.
- Gather property details and input the information into the local MLS, coordinate appointments for sellers, such as photography, 3D scanning, open houses and other vendors, and create flyers, draft listing remarks and other marketing materials.
- Manage all paperwork related to the listing. Draft and send property disclosures to sellers and facilitate gathering those disclosures when completed/signed to ensure our file is complete.
- You proactively support multiple agents, building relationships to understand their working style and take care of our clients at every step in listing their home for sale.
- Minimize clients' stress by expertly guiding them through the listing process and promptly responding to their questions.
- Work in a fast-paced environment while juggling multiple priorities while using your market knowledge and our custom-designed tools to inform clients about activities related to listing their home.
- Ensure all timelines are met; alert all parties when a deadline is at risk, and proactively mitigate that risk when within your control to facilitate an on-time launch.
- Drive agent and client satisfaction by providing support that meets our gold standard of service excellence.
Qualifications:
- A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent
- One year of real estate contract experience, with strong disclosure knowledge and an understanding of the multi-faceted lifecycle (marketing, local MLS nuances) of listing a home on the market is preferred.
- One year of customer service experience is required.
- Excellent attention to detail, organizational and interpersonal skills.
- Clear and concise verbal and written communication.
- Proficient in basic technologies (internet search, customer relationship tools) and the aptitude to learn new technologies (Google suite, Redfin proprietary tools).
- Experience using email and phone to communicate with clients and other parties required.
- Calm demeanor when resolving issues and communicating with agents and clients.
- Experience juggling multiple priorities in a fast-paced environment.
- Strong sense of accountability for the agent and client experience.
- You pride yourself on saving the day! Your actions and personal satisfaction are guided by a spirit of service that puts client and agent success above all else.
Schedule:
- Monday–Friday, 8am - 5:00pm.
- This is a fully remote position, with up to 4 in-office visits per year for team events.
Compensation:
- Competitive hourly wage with uncapped bonus potential.
Industry-leading benefits, including:
- Three weeks of paid vacation, plus paid parental leave, sick leave, flex days.
- Choose from various full-family medical, dental, and vision plans with low out-of-pocket expenses.
- REALTOR association, MLS dues, and state license fees reimbursed.
- 401(k) and Employee Stock Purchase Plan.
Career development:
- Comprehensive training.
- Opportunities to participate in focus groups and process rollouts.
- Management team invested in your growth and success.
- Opportunities to move into different positions across the organization, including management level roles.
About Redfin:
Our mission is to redefine real estate in the consumer's favor. As a full-service brokerage with the most-visited nationwide brokerage website, we combine our own technology and real estate agents to make buying or selling a home faster, easier, and more efficient. We believe real estate can be better—for customers, for agents, for everyone.
The compensation information below is provided in compliance with all applicable disclosure requirements.
Base Pay Range: $17.00 - 26.40. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity.Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; and 401(k) employer match.#LI-Remote
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse, inclusive culture is vital to Redfin's mission of making real estate better for people from all walks of life. We’re proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us, based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by applicable federal, state or local law. If you need accommodation in the application or recruitment process because of a disability or special need, please contact recruitingteam@redfin.com
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts, including but not limited to the California, San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.
Redfin accepts applications on an ongoing basis.
