Contact Center Representative – Advent Health Medical Contact Center
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Schedule: Day
Shift : Monday - Friday, 8:00am-5:00pm
Location: Remote position (only local applicants will be considered; 100% local training and ongoing local staff meetings required) Training location: 2600 Westhall lane Maitland Florida 32751, 4 th floor
The community you’ll be caring for:
- More than 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
- AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
- In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care marke
The role you’ll contribute: Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
The value you’ll bring to the team:
- Communicates in a cordial, professional manner with patients via phone.
- Transfers incoming callers to appropriate department / location when necessary.
- New patient registration (inputting demographic information, insurance information, etc.).
- Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
- Updates computer referring physician data base.
- Works with online scheduling system and EHR.
- Verifies patient data and insurance to ensure it is updated for accurate billings.
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High School Graduate or Equivalent
- Previous customer service experience
- Proficient with computer programs: Email, PowerPoint, Excel, Word.
Preferred qualifications:
- Medical office or medical call center setting experience
- Previous call center experience preferred
- Bilingual Spanish speaker
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Physician Services
Organization: AdventHealth Medical Group Central FL
Schedule: Full-time
Shift: 1 - Day
Req ID: 24041025
Pay Range:
$16 - $21.096
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
