WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

ABOUT THE ROLE

The Business Applications Analyst, CRM is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower’s Yardi CRM and RentCafé modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations – Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company’s overall business strategy.

KEY RESPONSIBILITIES

Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provides expertise in designing and optimizing resident journeys, ensuring standardization
Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
Contributes to maintaining project plans and timelines
Conducts comprehensive training to ensure proficient CRM and RentCafe system use
Provides ongoing support addressing issues, and continuously optimizing workflows
Collaborates with internal support teams to resolve challenges
Implements quality assurance processes
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Establishes best practices and ensures solution delivery adheres to defined standards
Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

OTHER DUTIES

Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.

MINIMUM REQUIREMENTS

Skills / Specialized Knowledge:

Ability to manage portfolios of work
Solid understanding of project management and agile practices, with the ability to teach and coach others
Keen ability to engage and work with different teams
Strong interpersonal, conflict management, and communications skills
Effective documentation and reporting skills

Experience:

At least 3 years of operations, financial, or technology implementation
Strong understanding of customer journey design and best practices
Proven experience working on complex CRM implementation projects
Preferred experience with Yardi’s CRM, RentCafé and associated modules
Project Management and Technical Support experience
Experience planning and working on implementations of system changes in a SOX environment is preferred

Education:

Bachelor’s degree in accounting, finance, marketing, or a related field is preferred
Agile, Six Sigma, or PMP certification strongly preferred

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.

WHAT WE OFFER

Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
And much more!â¯https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults inâ¯the United States,â¯United Kingdom, andâ¯Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments.â¯Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – ourâ¯North Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Welltower Careers

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Business Applications Analyst, CRM - Remote (US) - Yardi CRM system experience required