Hiring: Full-time Customer Service Representative - Remote - $9,600 - $14,400/yr

About the Client

Surf Lifestyle, Elevated – Premium coastal apparel that blends style, comfort, and attitude.
Authentic, Irreverent Design – Retro art meets modern edge, inspired by surf and skate culture.
‍♂ Ecommerce & Community-Focused – Built on Shopify, growing across the U.S. coastal scene.
Chill, Collaborative Crew – A small, family-run team that values honesty, humor, and reliability.
Work Hard, Stay Laidback – A culture that prizes good vibes, efficiency, and top-notch service.

About WeAssist

Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.
⚡ Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.
Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.
❤ Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.
An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don't just work—they grow.

⚒ Key Responsibilities of the Customer Service Representative

Customer Support & Communication

Order Management

Social Media & Engagement

⚙ System Setup & Improvement

Additional Information:

Review this Doc first!

How to Prepare for the Recruiting Process -

https://docs.google.com/document/d/1tCWNqlU4gNG4nQaEeo5iSKNB8A8X7xAlVCMDvZwkdDk/edit?tab=t.0#heading=h.gt6n5ybw2ujb

Why Are They Hiring a Customer Service Representative?

Our client is on the hunt for a Customer Support Representative who can keep their growing customer base smiling and their operations flowing. With more orders, DMs, and emails rolling in each day, they need a dependable, upbeat communicator to own the inbox, resolve issues, and make sure every customer feels heard and valued.

This isn't your average support role — you'll be the friendly face and voice of the brand, keeping the good vibes alive across every touchpoint.

If you're a people person who thrives on connection, loves solving problems with a smile, and gets a kick out of turning customers into advocates — this is your perfect wave to catch.

✅Qualifications:

Must-Haves
- Fluent English communication – both written and spoken.
- Customer-First Mindset – You genuinely care about people's experiences.
- ⚡ Reliable & Detail-Oriented – You follow through, double-check, and take ownership.
- Strong Sense of Humor & Personality – You can match the brand's irreverent tone with warmth and wit.
Nice-to-Haves
- Experience with TikTok or influencer collaborations.
- Prior E-commerce or Shopify CSR experience.
- Interest in surf, skate, or coastal lifestyle brands — huge plus!

Responsibilities of the Customer Service Representative:

Your responsibilities include:

Customer Support & Communication
- Respond promptly and professionally to customer inquiries via email and social media (Instagram and Facebook).
- Handle order inquiries, replacements, returns, and tracking updates
- Assist customers with troubleshooting (e.g., helping them place orders)
- Set up and optimize Gorgias for centralized ticket handling
- Help develop FAQs, templates, and SOPs to streamline support
- Uphold brand tone and voice: authentic, upbeat, and personable

Order Management
- Monitor and process orders via Shopify to ensure accuracy and timely delivery
- Validate shipping addresses and resolve any order discrepancies
- Liaise with fulfillment to ensure smooth processing — no micromanagement needed

Social Media & Engagement
- Handle order-related DMs and comment replies with an upbeat, brand-consistent voice
- Gradually expand into community engagement once brand voice mastery is established
- Bring ideas for TikTok content or influencer outreach as the brand grows

⚙ System Setup & Improvement
- Support the setup of AI tools (like ChatGPT) to replicate brand tone and automate replies
- Track recurring issues, gather customer feedback, and suggest process improvements

Want to Know More About the Client?

Our client is a surf and coastal lifestyle apparel brand rooted in irreverent, edgy design and authentic beach culture. Founded in 2021, they create premium surf-inspired clothing that merges retro art, humor, and freedom — connecting deeply with surf, skate, and music communities worldwide. From SPF 50 sun shirts and graphic tees to hoodies, hats, and women's swimwear, every piece reflects a love for fun, rebellion, and individuality.

They're a laidback yet driven team with a shared passion for great vibes, creative expression, and top-tier customer experiences. Joining this crew means being part of a brand that doesn't take life too seriously — but takes quality and community seriously.

Culture and Core Values:

This brand lives by the same principles that drive their designs — fun, freedom, and flow. They're not chasing corporate perfection; they're building a brand that feels alive, human, and connected.

Here's what matters most to them:

Keep It Light, Keep It Real – We're here to make people smile, not stress.
Deliver Quality, Always – Every product and interaction reflects pride and craftsmanship.
Customer First – Every message and order is a chance to make someone's day.
⚙ Efficient & Reliable – Smooth processes, timely orders, and zero drama.

Together, the team keeps things fun, fearless, and flawlessly executed. ✨

What's in it for you?

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

‍♀ Work for a Lifestyle Brand You'll Love – Immerse yourself in a surf-inspired culture built on freedom, humor, and creativity.
Remote & Flexible Setup – Work from anywhere while syncing with U.S. hours — no commute, just good vibes.
Real Growth Potential – As the brand scales, new roles and responsibilities open up fast. You'll have the chance to grow into community, influencer, or operations support.
Performance-Based Raises – Show your value, and you'll see it reflected — the team rewards initiative and consistency.
Laid-Back Environment, Serious Impact – They don't take themselves too seriously, but they take quality and customer happiness very seriously.

Your next big opportunity starts here—ready to take the leap?

WeAssist:

(Not your average Recruiting Firm…)

Started by Reef Colman just six years ago, is not your typical staffing agency...

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 100 people. We help US businesses find skilled remote workers and connect these workers with good employers.

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!

Perks:

13th Month Bonus (Wild right?! )
Permanent work-from-home / remote set-up
Health insurance ‍⚕
Dental insurance
Mental health insurance
Great starting salary
Growth opportunity
Performance-based raises
Prizes and bonuses

Specifics:

Time
- Full-time; 9:00 AM – 6:00 PM EST
- This is a remote position so you can have the freedom to work from anywhere

Miscellaneous
- Attire - business casual when in meetings
- Professional setup (Pains me I actually need to write this down… )
  - Clean background
  - Good camera
  - Good microphone
  - Strong wifi

Tech Stack
- Shopify
- Gorgias
- Meta (Facebook & Instagram)
- Slack
- Google Workspace (Docs, Sheets, Drive)
- ChatGPT (Highly Preferred) – For creating tone-aligned templates and AI-assisted customer replies.
- TikTok (Nice-to-Have)
Compensation
- Fixed Rate $9,600 - $14,400/yr

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