Description:

VisionGift is a non-profit organization founded in 1975 by Lions Clubs of Oregon, which recognized the need for an eye bank to provide ocular tissue for transplants, research and medical education. Since its inception, over 65,000 people have received the gift of sight from tissue procured and screened by VisionGift, which works closely with transplant surgeons. Additionally, ocular tissues have been utilized for valuable research projects and surgical training.

Current opening for full-time NIGHT SHIFT (6pm-6am or 5pm-5am) Donation Specialist(DS) role in our Donor Referral Line(DRL). Training schedule is dayshift hours

The DRL is a 24/7 hybrid remote call center serving not only VisionGift, but multiple anatomical donor agencies in the Pacific Northwest for organ, eye, and tissue donation. The primary function of the DRL is screening recently deceased individuals, as notified from hospitals and other death reporting entities. This is followed by speaking with their Next of Kin(NOK), to obtain authorization for anatomical donation and complete medical/social history questionnaires. The DRL also receives contact from hospitals for vented patients, initiating the process for the Organ Procurement Organization(OPO) to screen for potential organ donation. This is a great opportunity for individuals who believe strongly in and support anatomical donation and have prior experience in the allied medical, social service, and/or call centers!

Successful Donation Specialists enjoy a fast-paced working environment, learn concepts quickly with strong self studying habits, can proficiently navigate multiple technology platforms simultaneously, excel in multi-tasking various parts of progressing cases, and have compassionate customer service skills to navigate difficult discussions with grieving families.

Although this work is rewarding, there are times when the Next of Kin(NOK) may process their grief in a variety of ways, as directed to the donation specialist over the phone. This can be distressing, along with general exposure of this role to real death and dying situations. Skills and ongoing support to navigate these aspects of the job are addressed, ensuring our staff have the necessary tools for giving families a choice in situations often beyond their control. Our work ensures donor families' loved one's legacy can live on, creating a bridge between loss and hope in providing recipients of donor tissue a better life.

Essential functions for a Donation Specialist:

Receive new donor referrals from a variety of sources, including hospitals, funeral homes, and coroner offices.
Perform initial donor screenings of referrals by gathering the donor's medical information from a variety of sources, including hospitals and Next of Kin(NOK).
Approach and communicate with the families of deceased potential donors by phone to complete consent paperwork and a medical/social screening questionnaire.
Become familiar and fluent with changing contraindications in donor suitability criteria for VisionGift and our partner agencies whom utilize our call center services.
Coordinate tissue recoveries and logistics of tissue arrival from various parts of OR and SW WA.

Scheduling & Work Location

Shifts after initial training completion, are: hybrid remote, 12 hours long, with 3 regularly scheduled days and an alternating fourth day every other week(with overtime), to equate to seven 12 hour shifts in a two week pay period.
**Training schedule: Training program is typically during daytime hours (9am-7pm range) starting with 8-10 hour duration(variable) and transition plan to 12 hour/night schedule after 8 weeks comprehensive training(variable).
Onboarding and start to training is on site in person the first 1-2 weeks, with remote/hybrid working policies followed after that.

In addition to the hourly wage, VisionGift offers a generous benefit package including, but not limited to:

Shift differentials for nights & weekends
3 weeks PTO in the first year which increases with tenure
7 holidays, 1 floating holiday and 1 DEI day
Medical, dental, and vision benefit options
$20,000 employer-paid life insurance policy
Employer-paid short-term disability
Voluntary benefits
401K with employer match
Paid leave
And more!

Starting Pay: $21.20/hour plus shift differentials for nights ($1.00) and weekends ($0.50).

Requirements:

A successful Donation Specialist candidate will have:

A high school diploma or equivalent.
Ability to learn new information quickly with strong self-studying skills.
Ability to take initiative in problem solving, utilizing resources given.
High level of computer proficiency, including experience with Microsoft Office software and simultaneously navigating multiple platforms and screens.
Ability to type 50+ words per minute while on the phone.
Excellent time management skills with ability to multi-task between various cases in different stages.
Willingness and ability to follow company standard operating procedures and industry regulations.
Ability to keep up with frequently changing donor screening criteria and processes.
Ability to navigate difficult conversations with grieving NOK while completing lenghty medical and social history questionaire.
Ability to apply critical thinking to troubleshoot case complications with industry partners.
Ability to work 12 hour long shifts with at least one weekly weekend shift.

This position is learned through extensive on-the-job training, however preference will be given to candidates who possess the following:

Prior experience with cornea, organ, or tissue donation; the death care industry; or a related field.
Two or more years of call center or referral center experience.
College-level coursework or experience in the biological sciences or allied health.
Experience with legal authorization forms and administering detailed questionnaires.
Experience with medical terminology.
Experience in Electronic Medical Record (EMR) systems.
Demonstrated experience navigating time-sensitive or high-pressure situations with accuracy.

NOTICE TO APPLICANTS:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet 100% of the qualifications listed in the job post. We are more interested in finding the best candidate for the job, and encourage you to apply, even if you do not meet every qualification listed. If you are unsure if you meet the qualifications of this role please email ~~~ to discuss your application.

Please read this job description carefully and ask for clarification if you have difficulty understanding the functions of this job.

Please describe any accommodations that you need in order to perform this job.

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VisionGift

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