When you join VineBrook Homes, LLC. you join a diverse and growing team of talented professionals who are changing the property management industry. VineBrook is an internally managed real estate company specializing in acquiring, renovating, and leasing single family homes. We take a different approach, focusing on affordability and value for our residents. VineBrook has built a culture of ... people committed to ensuring a world class resident experience. We are united around a desire for excellence and innovation. Unified by our mission, we are developers, creators, designers, managers, technicians, and most importantly leaders. Each of us is a trailblazer with a tremendous opportunity to have a positive impact on the lives of our valuable residents. Since our commencement in 2007, we have quickly become one of the largest providers of quality rental homes.

Position Summary/Objective

The Portfolio Administrative Assistant is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members. 

Essential Duties And Responsibilities

General support to the team on tasks, projects, organization, planning, and meetings as directed by the Portfolio Manager or Assistant Portfolio Manager

Greet potential and current residents and visitors, answer phones and return emails; assist them with questions and/or concerns

Keep records of resident's interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Assist with resident letters/notices and ensure copies are uploaded into Yardi

Assists with calling resident that are delinquent on their rent

Provides timely and accurate information to residents

Provides timely feedback to the team regarding service failures or residents' concerns

Partners with the sales team to meet and exceed residents service expectations

Sending landlord/employment/service animal Verification Requests

Entering and uploading verifications into Yardi

General office up-keep and organization

Ordering office supplies and maintains accurate inventory

Assist with coordinating resident and office event planning, coordinating and execution

Collect /Code/Scan rental payments (Cincinnati)

Maintenance Department Assignments: (Cincinnati) • Resident work order correspondence as needed • Coding invoices • Generating POs w/ Management approval • Submitting approved resident charge-backs to AR

Special projects as assigned

Minimum Qualifications (Knowledge, SKILLS, And Abilities)

Highly organized

Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills

Ability to multi-task

Ability to thrive in a fast-paced environment

Aptitude with computers, internet, network phone systems, MS Office and Salesforce

Must be capable of working effectively with people from differing backgrounds/education levels

2-5 Years’ Experience

Customer/Client Focus

Problem Solving/Analysis

Time Management

Communication Proficiency

Teamwork Orientation

Technical Capacity

Valid Drivers License is Required

Exceptional Customer Service and Interpersonal Skills

Exceptional written and oral communication skills

Proficient using computers and property management software

Problem solving skills

Independence and autonomy

Required Education And Experience

High School Diploma or equivalent

Highly organized

Strong attention to details, analytical, interpersonal and communication (verbal, written, and listening) skills

Marketing, social media and sales experience

Ability to multi-task

Ability to thrive in a fast-paced environment

Aptitude with computers, internet, network phone systems, MS Office and Salesforce

Must be capable of working effectively with people from differing backgrounds/education levels

Valid Drivers License is a requirement

Preferred Education And Experience

Prior property management or real estate company experience

Bilingual (Spanish Language) a plus

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration

VineBrook Homes LLC

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Portfolio Administrative Assistant