Dts Account Analyst

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You'll Make An Impact:

The DTS Account Analyst is responsible for managing and optimizing order flow across product launches, store replenishments, new store openings, and e-commerce operations. You will collaborate cross-functionally to communicate inventory availability for retail and e-commerce channels and manage order flows to distribution centers for on time deliveries. In this role, you will participate in discussions on supply chain disruptions and their impact on operations, helping to implement effective solutions. Additionally, you will monitor and report on supply chain performance metrics for stores, e-commerce, special events, and promotions, supporting operational efficiency and business goals.

This role typically reports into the Order Management & Logistics Sr Manager and is based in our Buckhead office in our hybrid work environment

60%: Order Management and Analysis

Evaluate retail order flow, including receipt timing, distribution center (DC) processing, inventory movement constraints, and promotional impacts. Provide actionable recommendations to ensure successful support for successful store product launches, store replenishment, new store openings, and e-commerce operations.

Take ownership of daily decisions and actively manage information flow to ensure accurate and efficient order management across all channels.

Troubleshoot order transmission errors and maintain system functionality to meet demand requirements effectively.

Analyze inventory and order coverage to provide recommendations that support expedited shipments and drive store sales performance.

Execute necessary adjustments to order configurations by collaborating with retail inventory management teams, IT, and OMS interfaces, ensuring accuracy in setup, delivery dates, and quantities

30% Reporting and Communication

Provide timely fulfillment updates to support store launches, replenishments, new store openings, and e-commerce operations. Collaborate with Allocations, DC, Retail Inventory, and Transportation teams to monitor details and execute the next steps efficiently.

Develop ad hoc reports to provide cross functional partners with insights into critical issues and processing statuses, highlighting key variances and actionable opportunities.

Track product movements use reporting tools and proactively communicate logistical updates to stakeholders and external customers.

Participate in leadership meetings, offering detailed insights, guiding conversations, and driving resolutions to supply chain challenges.

Coordinate communication strategies for supply chain interruptions, collaborating with Operations and Planning teams to implement solutions and update key stakeholders.

10% Ad Hoc Responsibilities

Research order exceptions and deliver delivery confirmations and tracking information to stores as needed.

Maintain systemic configurations to ensure accurate inventory visibility and availability across all channels.

Identify improvement opportunities within the order management processes to enhance efficiency and customer satisfaction.

We'd Love To Hear From You If: Must Have:

Self-starter with a proactive approach to problem-solving and process improvement

Excellent communication and collaboration skills to engage with cross-functional teams.

Ability to adapt to a fast-paced, dynamic environment while maintaining a focus on priorities and deadlines.

Bachelor's degree

Minimum cumulative GPA of 3.0(3.2 GPA or higher strongly preferred)

Required to have graduated within 6 months of class start date

Must be able to start in the role full time by January 2026 Preferred skills and experience:

Proven experience in supply chain, order management, or related fields.

Proficiency in reporting tools, such as Tableau, with strong analytical skills and proven ability to leverage data to track KPIs, generate performance reports, and drive operations improvements.

Candidate must have a strong focus and proven attention to detail

Proficient Microsoft office and excel skills

Demonstrated ability to drive continuous improvement initiatives

Our team members:

Lead courageously: Have a strong sense of personal values that align with our company values

Collaborates broadly: Build cooperation, trust, and thrive in a consensus driven environment

Customer focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

Drive growth: Set aggressive goals and implement plans precisely

Cultivates innovation: Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes

Make A Career At Carter's:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Note: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

"In order for your application to be complete, you must complete an assessment. This assessment should take about 10-15 minutes to complete. Please note: Your application will not be fully submitted until the assessment is complete." #CartersCollege

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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