Title: Junior Application Administrator - Remote

Location: MD-Adelphi

Adelphi, MDFully Remote

Job Description:

Position Summary:

The Junior Application Administrator is responsible for third tier technical support, monitoring, and configuration/change management of both on-premise and cloud based applications / services / jobs.
Responsible for representing the organization and team within the across the organization and to clients.
Work to understanding business requirements, priority, timelines, and potential barriers to meeting business needs.
Position will be a subject matter expert and contribute to operational support, solution design, new deployments, configuration changes, maintenance, and upgrades of applications.
This includes but is not limited to: audits, technical / process documentation, dashboard / report development, user / role management, security compliance, change control, automated process development, innovation recommendations, and overall organizational continual service improvement.

Responsibilities:

Provide 3 rd tier Technical Support in compliance with standard processes and adherence to organizational Service Level Agreements and best practices
Coordinate across all levels of the organization and with third-party vendors to bring technical events and issues to resolution
Actively Monitor applications / services / jobs for outages, stability, capacity and other key indicators.
Develop log, system, and synthetic monitors for tracking and alerting for service degradation, utilization, functionality, and other key indicators.
Develop and maintain dashboards and reports
Work closely within the organization, with clients, and third-party vendors on specification development for process, releases, and configuration changes.
Review and collaborate on technical requirements / specifications for new applications and services
Create and maintain technical and support process documentation
Develop, configure, coordinate, and/or implement changes ranging from code deployment, data migration, vendor releases, patches/ initiatives, and configuration changes.
Work to identify process and technical debt and opportunities for both optimization and cost savings
Provide technical expertise to Quality Assurance for development of testing scripts and end user acceptance testing as needed
Perform regular approved security processes (ex. account audits, change controls)
Stay current with technology under the purview of Enterprise Application from roadmaps, permission, functionality, security, and other configuration changes.
Perform on-call duties on a rotating schedule.

MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES: Formal Education & Certification

Bachelor&#39;s degree in computer information systems or related field. May substitute equivalent combination of education and experience.

Knowledge & Experience

3+ years of experience with Tier 2 support, configuration, and administration experience with one or more listed applications.
Experience with core software applications, including some of the following applications: Desire2Learn, PeopleSoft, Salesforce, Zoom, MuleSoft, Onbase, PeopleSoft, DevOps, Splunk, NewRelic, Solarwinds, and/or comparable products.
Experience in generating and delivering business process definitions, participating in gap/fit analysis, and assisting with pre-implementation workshops.
Demonstrated experience

    Building use cases, defining business processes, and creating technical process documentation
    Leveraging tools to the fullest capability, identifying optimization opportunities, and driving positive operational change
    Performing at a high level as a technical subject matter expert.
    Demonstrating initiative, good judgement, and the ability to achieve results

Skills & Abilities

Ability to troubleshoot and resolve application and process issues at a Tier 3 level
Adaptability to quickly changing priorities and requirements in a fast-moving environment
Ability to deliver assigned work on or ahead of schedule.
Familiarity with support methodologies (ticket management, change control, remote support, and troubleshooting of applications and interrelated dependencies)
Ability to learn and develop standardization documentation on new tools, systems, and products quickly with limited standardization across applications / services.
Excellent interpersonal skills and the ability to build relationships both internally and with clients
High level of collaboration, cooperation, and effectiveness when working with others and being available to assist when needed.
Demonstrated ability to work in a collaborative team environment
Ability to take complex technical ideas and present in a brief meaningful manner to customers without a technical background.
Professional dedication and positive attitude through flexibility and consistency of work.
Certifications for ITIL or core applications are highly desirable.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

US Tech Solutions

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