At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.

What You'll Be Doing

Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
Lead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications
Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
Delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity
Provide project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
Collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in client communication at the sponsor level
Architect, design and set standards for highly complex solutions using a variety of technologies, platforms, and integrations

What You'll Bring to the Role

5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment
5+ years’ experience leading consulting projects for large clients with eight or more of the following types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC/DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Documentation & Leadership
5+ years’ experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core, C#, Front-end development tools (Angular, React, Blazor, or comparable), ORM - Entity Framework/Dapper, Data storage – relational and non-relational, DevOps automation: CI/CD & IaC, Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow), Automated tests, Scrum/Kanban/Agile,
Experience contributing to user stories and backlog content, including task management and progress visibility
4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications. AZ204, AZ400, and AZ102 highly recommended.
Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner
A proven, repeatable track record of successful large-scale project delivery

$170,000 - $210,000 a year

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This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

- Medical, dental, vision

- tax-advantaged health care accounts

- financial and income protection benefits

- paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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TTEC Digital

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Principal Architect - Azure Solutions