Description

TrendMiner are currently seeking a Strategic Customer Success Manager (gn). The position is available immediately at our Headquarters in Hasselt, Belgium or as hybrid model close to the Headquarters, possible in Germany as well.

As a TrendMiner Strategic Customer Success Manager (SCSM you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support services, sharing new release information, user support, all to ensure the customer is successfully generating business value using the TrendMiner platform.

In return, we offer you

The opportunity to work with a dynamic and fast-growing company in the industrial analytics space
Work with a global team of experts in data science, software engineering, and industrial automation
Competitive salary and benefits package, including a company car or mobility budget
A flexible remote work policy or fully remote outside of Belgium
A great office at the Corda Campus in Hasselt
Career growth and development opportunities in a rapidly expanding company
Joining a visionary technical innovator where you can work with state-of-the-art tools
Fun, collaborative, and challenging work environment
Flexible working hours and attention to work/life balance
An open-minded culture where you can ‘be your best you'
Personal Learning and Development budget and guidance
Company managed and external training opportunities

Your Role

Success planning and enablement

Develop and complete Success plans based on customer goals, company and departmental KPIs (retention, customer value etc.)
Accelerate time-to-value for customers by proactively facilitating a smooth
customer experience
Build and manage stakeholder relationships of the customers in your portfolio
Comprehend customer’s business needs and tailor the TrendMiner Customer Journey to deliver business value

Opportunity & Risk Management

Identify, log and discuss risks/opportunities about renewal, value, and expansion
Share insights with project managers to avoid and mitigate projects risks
Proactively create and execute action plans to resolve identified risk

Collaboration

Work with sponsors and project managers to drive TrendMiner value, adoption and satisfaction & ensure smooth contract renewals and upsell
Support TrendMiner customers in the use of TrendMiner as their analytics toolbox, together with the Data Analytics Engineers in our Customer Success team
Support and collaborate with the sales team by offering customer insights
Collaborate with the Product team to define requirements for future TrendMiner features by capturing key requirements and business value from customers
Collaborate with the Support and R&D teams for product issues and requests
Identify and drive internal improvement projects to continuously optimize our
Customer Success approach

Your Skills

B.Sc. in Engineering or in a technical study or equivalent relevant experience
Previous experience using data analytics
You understand the processing industry (Chemical, Oil & Gas, Food & Bev, etc.)
2+ years of experience in Customer Success Management, especially in a B2B software company
Capable of handling multiple, complex projects at the same time
Able to decide which projects are most important based on their current and future impact on the business
Proficient in German and English, both speaking and writing. Other languages (French, Spanish, Dutch) are a strong plus
Experience in managing projects and handling changes
Takes the initiative when working with customers and teammates
Focused on delivering value to TrendMiner's customers
Strong interpersonal skills that help build trusted relationships with clients
Comfortable working with uncertainty and curious enough to move forward, even when not all information is available
Excellent at organizing, prioritizing tasks, and managing time effectively
Ready to travel to work directly with customers, up to 15%
Takes a proactive and hands-on approach to work

About TrendMiner

TrendMiner is an innovative software company based in Hasselt, Belgium, specializing in industrial analytics. We focus on time series, event and asset data with an increasing integration of machine learning. Founded in 2008 as a spin-off from the University of Leuven, we develop advanced analytics solutions for the manufacturing industry, including the chemical, oil, gas and pharmaceutical industries. Since 2024 TrendMiner is part of the Proemion Group, which specializes in industrial analytics. Due to our rapid growth, we are always looking for ambitious and enthusiastic new talents.

TrendMiner is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

TrendMiner

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Strategic Customer Success Manager (gn)