Shift Manager - Urgently Hiring at Taco Bell - Mill Creek summary: The Shift Manager at MRCO plays a crucial role in ensuring customer satisfaction, supervising team members, and maintaining operational standards. Responsibilities include overseeing shift activities, managing labor costs, and providing feedback to staff to foster a positive work environment. The position requires strong leadership skills, effective communication, and a commitment to upholding health and safety standards.

Learn More About the MRCO Family at MRCO.NET with benefits that include Competitive Pay, Optional Daily Pay, Flexible Scheduling, Paid Vacation Time (All Positions), Free Meal During Shift, Holiday Bonus*, and Career Path Opportunities!

Role: Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities: Ensuring Consistent Customer Satisfaction

Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat clean appearance and wear company uniform.
Personally demonstrate the Customer needs are the highest priority.
Ensure food safety, quality and accuracy of orders.
Resolve customer complaints quickly while maintaining positive customer relations.
Greets customers with a smile, is polite and pleasant when speaking with customers.
Works with urgency.
Works with management and fellow employees.
Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand. Developing People
Provide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participates in the training of Team Members.
Handle conflicts constructively and works with RGM to achieve resolution. Act Like an Owner
Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
Oversee proper product preparation, rotation, portioning, cooking and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.

Job Requirements and Essential Functions:

Strong preference for internal promote form Hourly Champion position.
Must be at least 18 years old.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
Able to clean the parking lot and grounds surrounding the restaurant.
Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
Demonstrates a positive and enthusiastic attitude with co-workers.
Must pass background check criteria.

Attendance

Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

Takes action without being told, goes beyond what is simply required and maintains a high activity level. This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

EEO

MRCO is an equal opportunity employer and prohibits discrimination and harassment of any kind. MRCO is committed to the principal of equal employment opportunity for all employees with a work environment free of discrimination and harassment. All employment decisions at MRCO are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. MRCO will not tolerate discrimination or harassment based on any of these characteristics. MRCO encourages applicants of all ages (16 or older).

Benefits

Competitive pay
Early Pay with the Rain App
Flexible schedule
Paid vacation time
Free meal during shift
Bonus Program
Career Path Opportunities
401k and Health Insurance(includes Dental & Vision)

Hiring Wage Range

$13.00 to $17.00 per hour

Keywords: shift manager, food service, customer satisfaction, team leadership, operational management, restaurant management, employee training, inventory control, profit and loss management, customer relations

Taco Bell - Mill Creek

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Shift Manager - Urgently Hiring