Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
Contribute to our customer-facing self-serve knowledge base
Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
Participate in ongoing personal learning including active participation in team training and development.
Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers

Background in deploying and debugging complex systems
Understanding of distributed systems, Hadoop, cloud technologies, security, and DBMSs
Ability to navigate a complex Java codebase
Strong communication skills
Ability to function in a fast-paced dynamic environment
Curiosity to learn and explore various approaches and solutions
Big Data experience (Hadoop, Data Lakes, Spark)
Docker and Kubernetes knowledge
Cloud technologies (AWS, Azure, GCP)
Security skills including Authentication (LDAP, OAuth2.0), Authorization technologies, and SSL/TLS
Linux Skills
DBMS Concepts/SQL Exposure
Languages: SQL, Java, Python, Bash

Pay range: $95K - $120K

End-to-end analytics platform

Starburst Data

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