Enterprise Customer Success Manager with Project Management skills

We are looking for a dynamic Enterprise Account Manager with strong Project Management skills to join our team. This dual-role requires managing relationships with enterprise clients while overseeing the successful execution of client-related projects. The ideal candidate is a strategic thinker with a proven ability to deliver results and ensure client satisfaction.

Our Services & Support Culture:

We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
Every member of our Services & Support team is a key player, and every customer’s success is our goal
We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.

What You'll Do:

Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates
Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment
Oversee the planning, execution, and delivery of customer-related projects, ensuring timely completion within scope and budget.
Track project progress, manage risks, and help address challenges to ensure successful outcomes and proactive communication.
Onboard customers to the platform and provide orientation to multi-channel marketplace selling
Provide guidance on best practices while selling on e-commerce marketplaces selling best practices
Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features
Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans
Provide the customer with an understanding of the resources available to help them achieve their sales goals
Act as the customer advocate by assisting issue resolution and driving escalations as necessary
Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner
Capture client feedback and be the voice of the customer internally to impact processes and product development
Be an agent of change by sharing your knowledge, tools, and techniques with the team

Skills & Requirements:

· Enterprise Account management is required

Excellent client-facing and internal communication skills
Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects

· Technical Account Management Experience is key

· Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling

Experience delivering and supporting a SaaS solution is strongly preferred
Ability to quickly learn new technologies and processes
Excellent written and verbal communication skills
A strong customer service orientation and the ability to form long-term customer relationships
Proficiency using Excel and MS Office applications
Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members
1-2 years of relevant work experience

Nice to Have:

· Associates Degree (A.A.) / Bachelor’s Degree (B.A.)

Ability to manage and shift priorities quickly and effectively when needed
Ability to work under pressure to deliver high-quality deliverables
Experience with CRM
Hunger for continued learning

Solid Commerce

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Enterprise Customer Success Manager with Project Management skills