LOCATION:

Remote, based in Eastern Standard Time (core hours 8am–5pm ET, async by default)

EMPLOYMENT TYPE:

Full Time

DEPARTMENT:

Done-For-You Client Delivery

COMPENSATION:

$Kbase + $K performance bonus

Meet School of Bots

School of Bots is a marketing firm and e learning business trusted by the internet’s most influential brands.

We have generated over $90 million in revenue for 3,000+ clients, including Russell Brunson, Codie Sanchez, Jenna Kutcher, Prince EA, Amy Porterfield, Dean Graziosi, Nike, SoFi, and Mindvalley.

Our specialty is helping e learning businesses scale using AI powered DM funnels.

Every time they post on Instagram and Facebook, they generate qualified leads and sales. We turn their proven sales processes into intelligent, automated journeys that use AI to personalize conversations across DM, SMS, email, and web.

We are building a delivery system that is fast, clear, and accountable, without adding unnecessary meetings.

Your Mission

As a Client Operations Lead, you own the operating rhythm that keeps a pod moving.

You make sure the right work gets done in the right order, with clear inputs, clean handoffs, and fast approvals so our Growth Strategist and pod specialists can stay in deep work.

You protect the system, keep timelines real, and keep communication impossible to misunderstand.

Reports To: Growth Strategist

Accountabilities

1) Project Management

Outcome

Keep accounts on track. Raise risks early. Reply within two business hours from Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.
Keep the project management calendar accurate for campaigns, timelines, and data. Send weekly updates with performance insights.
Find process gaps and improve company practices.

How you deliver

Own weekly and multi week timelines for the whole pod. Re prioritize quickly when plans change.
Pod =
- Growth Strategist ( You will report to this role and be their right hand)
- Two Automation Specialists
- One shared Copywriter (shared across two pods)
Run end of week reviews. Keep the project management calendar accurate.
Manage scope. State what is in and what is out. Communicate changes early.
Be the central contact for your pod. Keep high standards in Slack, Airtable, Notion, and Gmail.
Send the end of week report to manager every Thursday.
Share ideas that improve systems.

2) Client Inputs, Approvals, and Communication Flow

Outcome

Work starts with complete inputs, not guesses.
Approvals do not stall launches.
Decisions stay easy to find later, with Slack as the system of record.

How you deliver

Make “ready to build” unmistakably clear by coordinating required inputs (offer details, links, assets, approvals owner, deadlines).
Keep approvals tight: one approver, clear due date, and a simple reminder loop.
Meet founders where they are when needed then capture the decision back in Slack so nothing important lives in private.
When comments live in Docs, link and summarize the decision in the right Slack thread.

3) Delivery Quality, Reporting, and System Memory

Outcome

The pod ships on time with fewer resets.
Leadership can see what is on track and what is at risk.
We build a clean history of what changed and why.

How you deliver

Maintain a lightweight change log and out of scope tracker so pivots are visible, not silent.
Track blockers and aging approvals so the team does not get stuck in micro confirmations.
Keep weekly reporting consistent and easy to read (what shipped, what is next, what is blocked, what we need from the client).
Spot repeat breakdowns and propose fixes (templates, checklists, SOP updates, automation ideas).

What You Do NOT Do

You do not own strategy for offers, funnels, or content positioning (that is the Growth Strategist).
You do not write copy as the primary owner.
You do not build inside ManyChat, Make, Zapier, or client CRMs (you may view data to unblock the team).

AI Expectations

We use AI powered tools across Slack, Airtable, QA, reporting, and planning.

You must:

Be highly comfortable using AI in your daily workflow.
Suggest AI use cases that remove repetitive ops work (status updates, blockers, reminders, summaries).
Help refine internal AI tools through ongoing feedback.

AI is a core competency of this role, not a nice to have.

Requirements

Skills and Experience

3+ years in project management, client operations, account operations, or delivery ops in an agency or service business.
Strong systems thinking: you can turn messy reality into a clear plan people can follow.
Excellent written communication. You make it impossible to misunderstand.
Comfort working with fast moving, high profile clients and tight timelines.
Strong judgment and calm execution under pressure.

Traits We Value

Relentless Resourcefulness: you unblock yourself and anticipate needs.
Competitive Greatness: you care about quality and speed.
Protect the System: you uphold standards, boundaries, and clarity.
Client Success Is Our Success: you take pride in outcomes, not busyness.

Success in This Role Looks Like

Pods run with clarity and confidence because the operating rhythm is stable.
Launches stop slipping due to missing inputs or scattered approvals.
Slack stays the system of record, even when clients are mobile first.
The team spends less time routing and more time building.
Leadership gets clean visibility into what is on track, what is blocked, and why.

School of Bots Core Values

Relentless Resourcefulness
Competitive Greatness
Protect the System
Client Success Is Our Success

School of Bots

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