Location: Remote - PST
Position Type: Full-Time, W2
Compensation: $80,000 – $140,000

About the Opportunity:

A rapidly growing education tech company is seeking a Counselor Operations Manager to lead the recruitment, onboarding, and operational management of a high-caliber team of college admissions counselors. This role is pivotal in building and maintaining a world-class team, ensuring operational excellence, and fostering a strong community of counselors dedicated to supporting students' academic journeys.

Key Responsibilities:Counselor Recruitment & Onboarding:

Identify and recruit top-tier counseling talent, including part-time, full-time, and contract (1099/W-2) professionals.
Develop and maintain a high-quality talent pipeline using innovative sourcing methods such as LinkedIn, job boards, and direct outreach.
Conduct initial screening, evaluate candidates for cultural and skill fit, and manage the full recruitment lifecycle, including negotiations and onboarding.
Implement comprehensive onboarding and training programs to ensure a seamless integration into the organization’s standards of service.

Community Building & Retention:

Cultivate a strong sense of community among counselors to enhance engagement and satisfaction.
Implement effective retention strategies, manage performance feedback, and facilitate compensation adjustments.
Foster a collaborative environment that aligns with business needs while promoting long-term commitment among the team.

Operational Management:

Monitor and manage counselor performance using student feedback and ratings.
Oversee functional and operational roles that support the counseling process.
Identify opportunities for process optimization, leveraging data-driven strategies to enhance efficiency.

Talent Acquisition & Employer Branding:

Develop and execute strategic recruitment initiatives to attract top counseling talent in competitive markets.
Act as a brand ambassador to communicate the organization's mission and values to potential candidates.
Stay informed on industry trends and market dynamics to refine talent acquisition strategies.

Bachelor’s degree in Business Administration, Human Resources, Psychology, Education, or a related field (Master’s degree preferred).
Proven experience in talent acquisition, operations, and recruitment—preferably in a fast-paced startup or education-focused environment.
Strong track record of hiring candidates with prestigious academic and professional backgrounds.
Exceptional communication, negotiation, and relationship-building skills.
Ability to manage multiple priorities independently while driving recruitment and operational success.
Creative problem-solving skills and experience using ATS and recruitment tools.
Passion for education, mentorship, and student success.

High-Impact Role – Scale the talent marketplace at a fast-growing company.
Leadership Exposure – Work closely with the CEO and operations leadership team to drive strategy.
Salary Range - $80,000 - $140,000 based on education, geography and work experiences
Competitive Benefits:
- Fully remote work environment - PST Time Zone
- Health, dental, and vision insurance
- 401(k)
- Paid time off and holidays

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Counselor Operations Manager