The IT Desktop Support Intern supports the IT department in delivering technical assistance to end users across the organization. This role provides hands-on experience troubleshooting desktop hardware, software, and peripheral issues while learning enterprise IT systems and service management processes. Under the guidance of experienced IT professionals, the intern assists with ticket resolution, device configuration, and day-to-day IT operations to help ensure systems run efficiently and service levels are maintained. This position is designed to provide practical exposure to a corporate IT environment while developing foundational technical and customer service skills.

Core Responsibilities

Assist with configuring and setting up desktop computers, laptops, monitors, printers, and other peripherals
Support the IT team in managing helpdesk tickets and responding to user requests
Provide basic troubleshooting support for hardware and software issues
Help install software updates, security patches, and system configurations
Assist with equipment relocation and workstation setups
Participate in onboarding support by preparing equipment and coordinating access setup
Document solutions and contribute to internal knowledge resources
Provide on-site and remote support to employees under supervision
Support special IT projects as assigned

Core Qualifications

Currently pursuing a Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field
Must have completed at least 2 years of undergraduate coursework
Basic understanding of Windows operating systems and Microsoft Office
Familiarity with computer hardware components and peripherals
Interest in learning about networks, VPNs, and enterprise IT environments
Strong problem-solving mindset and willingness to learn
Ability to manage multiple tasks and prioritize effectively
Strong written and verbal communication skills

The compensation for this position will be $24.00 for Juniors & $25.00 for Seniors.

Due to the internship length, we are unable to provide benefits. Now, for full-time permanent employees, our company package includes a variety of additional benefits and perks to enhance your work-life balance experience, including but not limited to:

All Employees:

A home allowance to elevate your home workspace
Discretionary bonus program
Future financial security with a 401(k) program with a company match

Salaried roles:

Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown
Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off

RAVE Aerospace LLC

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Intern - IT (Help Desk)