Rapsodo is seeking a driven, detail-oriented Customer Support Specialist to manage support for our Diamond Sports (baseball & softball) and Golf product lines. You’ll be the first line of communication for coaches, athletes, and everyday users—delivering timely, effective support and ensuring every customer gets maximum value from their Rapsodo experience.

This isn’t your average customer support role. We’re looking for someone who brings curiosity, grit, and a technical mindset. You’ll need to think critically, solve problems independently, and advocate for our customers with urgency and care. If you thrive in a fast-paced environment and take pride in going above and beyond, we want to hear from you.

This hybrid role spans both our team-based and consumer audiences, requiring a balance of empathy, technical troubleshooting, and proactive service.

Responsibilities

Serve as the primary point of contact for support inquiries across Diamond Sports and Golf products
Respond to inbound cases via email, phone, chat, and ticketing systems
Troubleshoot hardware, software, and connectivity issues for both product lines
Prioritize, manage, and close tickets in Salesforce or other support platforms
Escalate complex technical issues to internal engineering or product support teams
Ensure service level expectations are consistently met or exceeded
Assist with routing sales-related inquiries to appropriate account managers
Contribute to internal documentation and support process improvements
Participate in occasional event/trade show logistics or remote support as needed

Bachelor's degree required
Min 3 years experience in a customer support or service role (preferably in a tech or consumer product company)
Strong written and verbal communication skills
Able and willing to work staggered or rotating shifts, including weekends or evenings as needed
Able to work Tuesday - Saturday, PST hours.
Calm under pressure with strong problem-solving and proven conflict resolution skills
A team player with high accountability, empathy, and a customer-first mindset
Experience with support platforms like Zendesk
Passion for sports—especially baseball, softball, & golf—is highly valued
Familiarity with CRM systems (Salesforce preferred) and ticketing tools
Highly organized, self-motivated, and calm under pressure
Ability to manage multiple priorities and communicate with professionalism
Comfortable working independently and collaboratively across departments

Rapsodo

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Customer Support Specialist