SVP, Technology

Location: Detroit United States

Job Description:

RAPP Detroit is looking for a SVP, Technology to join our award-winning Technology team.

WHO WE ARE:

We are RAPP - world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual's needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it - ensuring we're able to activate authentic customer connections for our clients.

Part of Omnicom's Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE

The SVP, Technology serves as the key leader in Data & Technology solutions for the clients supported by our RAPP US agency.

YOUR RESPONSIBILITIES

Technology Management:

Lead & manage the continuous, sustainable growth of our core Technology disciplines in the Central US region
Data engineering: providing reliable, available, scalable data solutions to our clients.
Experience engineering: delivering the right message, to the right audience, in the right context & channel
Creative engineering: engineering flexible & scalable design systems to achieve fiercely individual experiences
Software engineering, solving business, customer experience and operational challenges using software & automation
QA, removing barriers between customers and the experiences we design for them
DevOps/MLOps, accelerating our release and iteration cycles
Support, ensuring production systems and applications are meeting our service levels
Facilitate strong and durable connections between our technology core disciplines and the rest of the agency: Experience Strategy, Creative, Marketing Sciences, Media, Program & Account management)

Technology strategy

Responsible for your teams&#39; development of technology strategies to support our client business objectives. This includes assessment of marketing technology eco-systems, identification of gaps, and recommendation to enable business goals with the help of technology.

Solution Design & Architecture

Inform & drive your teams towards best-practice architectures & design patterns, enabling enhanced precision and automation.

Client Technology Leadership

Responsible for presenting & articulating technology solutions to non-technical clients and internal business owners.
Primary point of contact for client IT stakeholders. responsible for building confidence with client IT teams and ensuring compliance with client IT rules and contracts.

Internal Team leadership

Responsible for forming Technology &#39;Pod&#39; teams for internal development of technology projects
Primary point of contact for Account/Strategy/Creative teams to discuss technology opportunities
Responsible for developing technology understanding / competency within the office

Innovation

Responsible for promoting technology innovation with RAPP clients by identifying new, relevant technologies, gaining support of global CTO and educating/inspiring local client teams and clients as to what technology can achieve.

Process/ Quality

Work with our Operation & Program Management team to establishing RAPP technology processes & Methodologies for ensuring all technology projects are compliant with our client contractual agreements.
Responsible for quality of technology deliverables to client, ensuring that these are delivered to highest standards of technical, data and user experience
Responsible for developing technology standards in conjunction with Global CTO and ensuring these are adhered to across projects
Responsible for assessing risk in current and future projects and proactively developing strategies to minimize risk

Vendor / Partner management

Responsible for identifying future needs for technology partnerships (both licensed solutions and implementation partnerships) in conjunction with Global CTO.
Responsible for briefing of technology vendors and ensuring on time, on budget delivery by partners
Responsible for ensuring existing RAPP technology assets, partnerships and internal resources are prioritized ahead of developing new solutions

Infrastructure

Responsible for technology infrastructure required to support Regional technology delivery, leveraging & managing centrally provided resources.
Responsible for ensuring profitable recovery of infrastructure investment

REQUIRED SKILLS

20+ years of technology experience, 10+ years leading a technology team in the context of providing marketing services with at least 5 in CRM/Precision marketing campaign delivery.
Experience of delivering technology within a client service organization.
Able to demonstrate technology consultancy skills
Evidence of forming and managing happy, productive, and innovative technology teams
Evidence of developing vendor relations/ partnerships to achieve profitable delivery of client goals.
Deep technology hands-on experience with the following technologies:
Major Marketing Automation & Journey orchestration platforms (Adobe Campaign Classic OR Salesforce Marketing Cloud, Pega CDH/Marketing, Braze, Acoustic, Redpoint)
AdTech & Digital advertising solutions (From creative engineering platforms to audience management, trafficking and reporting)
Major Cloud Providers (Azure/AWS/GCP)
ETL, Data management & Data solutions (AWS Glue, Azure Data factory, Snowflake, Databricks, Redshift, Cosmos)
Front end Creative engineering (React/JAMstack) and front-end templating languages used for personalization (GTL/SSJS/AMPScript)
Content, Asset management platforms (Contentful, Umbraco, AEM, Bynder)
CI/CD pipeline management, including operationalization of data science AI/ML pipelines.
Able to demonstrate interest in/active research of emerging technologies and ability to apply these to client marketing opportunities
Evidence in delivery of innovative solutions, working with creative and other business teams
Problem solver - able to predict and preempt problems and develop practical actions to solve
Ownership - believes the quality of the end deliverable is all that counts and will take ownership of all elements of project to achieve this (not pass the responsibility)
Strong communication skills. Able to make complex subjects understandable for non-technical audience
Likeable and able to form positive team relationships
Gravitas - Ability to share your experience in all you do to create confidence with clients and the team.
Strength of character - able to say no and the ability to recommend/advocate for best-in-class solutions

EDUCATION and OTHER REQUIREMENTS

Bachelor&#39;s degree in computer science is required; Advanced degree in technology / data related field is preferred.
Recent, hands-on experience with Python & serverless frameworks

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $200,000 - $240,000. This range is specific to Detroit and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

"As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status."

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

RAPP

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