Prolific is the growth firm. By combining the best traits of a consulting firm, marketing agency, and capital provider, we craft and execute bold growth strategies for visionary brands. Come join our optimistic, people-first culture. We believe the best is yet to come because we're building it together.

Headquartered in downtown Indianapolis, Prolific has been recognized as a Best Place to Work by the Indiana Chamber of Commerce for 5 consecutive years. And we aren’t done growing. Having been named to the Inc. 5000 list for 8 consecutive years, we are looking to add more talent to our ambitious team.

Prolific’s state-of-the-art offices are filled with curious, kind people working alongside purpose-driven clients such as Biglife, Unitus, and Bleacher Report. We hope you'll consider joining our team!

The Role

Prolific is looking for a tech-savvy help desk technician responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the Prolific family of brands.

A successful help desk technician should be passionate about technology and well versed in macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems.

Friendly people, fun offices and incredible clients make it enjoyable to come to work at Prolific.

Primary Responsibilities

Respond to all inbound help desk tickets in a timely manner
Provide excellent customer service
Document service interactions, ticket resolution, and infrastructure design
Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
Diagnose and repair computer issues
Diagnose and repair SaaS account issues
Training computer users
Manage device inventory
Maintain the technology in our Indianapolis, IN office (On-site)
Maintain the technology in all our additional offices (Remote)

The responsibilities are many, various, and not limited to those listed above.

Must have extensive experience with macOS computers
- 80% macOS / 20% Windows
Proficiency with Windows 10 / 11 computers
Proficiency with networking technology
Excellent oral and written communication skills
Excellent problem-solving skills
Attention to detail
Willingness to learn
Ability to diagnose and resolve basic computer related technical issues
Associates degree or equivalent experience in information technology or related field

Additional Skills:

While not required, understanding in the following skills is a plus

Experience with Office 365 administration
Experience with networking administration

Applicant Note: This is an Indianapolis-based position. You must live within driving distance of the Prolific office to be considered for the role.

Group Health Insurance (Medical, Dental & Vision)
401k Matching Plan
Flexible PTO + Holidays
Paid Parental Leave
Employee Assistance Program
Training + development opportunities
Cell phone reimbursement
Life insurance (100% company paid)
Short-Term + Long-Term Disability (100% company paid)
Hybrid work setting and casual dress
On-site fitness center
Free snacks + drinks available in the office
Free downtown parking

Prolific

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Help Desk Technician