PLUS Communications, a public affairs firm based in Arlington, Virginia, is looking for an IT Support Specialist to join its growing team. The IT Help Desk Assistant will be responsible for maintaining IT processes and procedures for the 150+-person company.

Primary responsibilities:

Microsoft 365 Admin Center Administration
Provide technical assistance and support for incoming IT requests and IT support issues related to computer systems, software, hardware and access to other corporate resources.
Maintain Help Desk Ticket Management System
Respond to support requests via:
- Over-the-phone support
- Screen sharing or remote control
- Email support
- Live chat support
Ability to walk end-users through problem-solving process
Write training standard operating procedures and conduct on demand end-user training
Oversee orders and maintain inventory of computers, hardware, software and related equipment and supplies
Manage onboarding & off boarding process for end-user assets, software, and hardware

Bachelor’s degree in Information Technology, Computer Science or related field required
Experience in working with Office 365
Working knowledge of jamf administration
Ticket management
High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
Comfortable working and communicating with individuals at all levels and with various vendors and contacts outside of the firm
Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information

For full-time employees, we offer competitive compensation with an opportunity for a year-end bonus. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a hybrid work environment.

PLUS Communications is an Equal Employment Opportunity (EEO) employer.

PLUS Communications

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IT Support Specialist